Chinese-Speaking Customer Service Exec (Front Desk/Sales)

Optimax Eye Specialist Centre Sdn Bhd; Subang Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

OPTIMAX EYE SPECIALIST CENTRE is seeking a Customer Service Executive (Sunway) in Bandar Sunway, Selangor. The role involves front desk and/or call centre duties, handling walk-ins and phone inquiries, and counseling customers in Chinese, English and Malay to support sales and service goals.

The candidate should have a Diploma in a related field, with exposure to customer service, hospitality or retail. Fresh graduates are welcome; weekend work is required.

Qualifications

• Diploma in any related field with working experience in Call Centre, Front Desk, Hospitality or Retail.
• Fresh graduates, air stewardess or hotelier are encouraged to apply.
• Must be able to converse in English, Bahasa Malaysia and Chinese; proficiency in Chinese is an advantage.
• Good communication, negotiation and interpersonal skills; proactive and sales-driven.
• Willing to learn and work independently toward targets.

Responsibilities

• Plan and carry out customer care duties and be based at front desk or call centre as assigned.
• Implement sales plans and maintain high standards of sales and service.
• Follow up on leads and participate in marketing and business development activities.
• Assist walk-in customers with information and counseling at the counter or on calls.
• Maintain company standards and comply with group policies; assist in ad-hoc projects.

Skills

Good communication

Negotiation

Interpersonal skills

Sales oriented

Problem solving

Team player

Education

Diploma in related field

Job description

OPTIMAX EYE SPECIALIST CENTRE is seeking a Customer Service Executive (Sunway) in Bandar Sunway, Selangor. The role involves front desk and/or call centre duties, handling walk-ins and phone inquiries, and counseling customers in Chinese, English and Malay to support sales and service goals.

The candidate should have a Diploma in a related field, with exposure to customer service, hospitality or retail. Fresh graduates are welcome; weekend work is required.