Customer Care Analyst II

Arbex; Petaling Jaya; Hybride; MYR 60 000 - 85 000; Plein temps

Résumé du poste

Arbex is seeking a Customer Care Analyst II to manage the end-to-end order lifecycle, ensuring accurate processing, fulfillment, invoicing and delivery. You will be the main liaison between customers and internal stakeholders, resolving complex issues and maintaining service levels.

With 5+ years in order management or related fields, you’ll drive root cause analysis and continuous improvement, collaborating across functions to deliver exceptional customer experiences in a hybrid work model

Qualifications

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations, or a related field.
• Min of 5 years of experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.
• Experience working with ERP systems (SAP/S4HANA preferred) and managing complex customer, operational, or supply chain issues.

Responsabilités

• Manage the end-to-end order lifecycle, ensuring accurate and timely processing, fulfillment, invoicing, and delivery of customer orders.
• Act as the key liaison between customers and internal stakeholders to resolve complex order-related issues, manage exceptions, and maintain service levels.
• Identify root causes, drive problem resolution, and implement continuous improvement initiatives to enhance efficiency, controls, and customer experience.

Connaissances

Order management

Customer service

Analytical thinking

Stakeholder management

SAP/S4HANA experience

Formation

Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations, or related field

Outils

SAP/S4HANA

Description du poste

Customer Care Analyst II

Job Description

Become part of the team powering household names likeKleenex®, Cottonelle®, Scott®, and WypAll®. AtArbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any roleisn’tyou, and itisn’tus either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here,you’llchannel your professionalexpertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role,you’llhelp shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of ourprofessionalroles,you’llfocus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at thecentre.The Order Management Analyst is responsible for managing the end-to-end order lifecycle, ensuring timely and accurate order fulfillment while delivering an excellent customer experience. This role goes beyond transaction processing and requires strong analytical thinking, problem-solving, and stakeholder management skills to proactively resolve issues, manage exceptions, and improve business outcomes. The incumbent is expected to take ownership, challenge the status quo, and work collaboratively across functions to deliver solutions rather than simply escalating issues outside their scope.

Jobresponsibilities include:

• Manage the end-to-end order lifecycle, ensuring accurate and timely processing, fulfillment, invoicing, and delivery of customer orders.
• Act as the key liaison between customers and internal stakeholders to resolve complex order-related issues, manage exceptions, and maintain service levels.
• Identify root causes, drive problem resolution, and implement continuous improvement initiatives to enhance efficiency, controls, and customer experience.

To succeed in this role, you will need the following qualifications:

Required Qualifications & Experience

• Bachelor’s Degree in Supply Chain, Business Administration, Logistics, Operations, or a related field.
• Min of 5 years of experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.
• Experience working with ERP systems (SAP/S4HANA preferred) and managing complex customer, operational, or supply chain issues.

Key Traits

• Strong analytical and critical thinking skills with the ability to assess issues, identify root causes, and develop practical solutions.
• Takes ownership and accountability, proactively working across functions to resolve issues and drive outcomes.
• Resilient, adaptable, and customer-focused, with a continuous improvement mindset and willingness to go beyond defined responsibilities when required to support business needs.

Total Benefits

Webelievethatouremployeesareourgreatestasset, andwe’recommittedtoprovidingthemwiththeresourcestheyneedtobesuccessful.Ifyou’relookingforarewardingcareerwithacompanythatcaresaboutitsemployees,thenARBEXistheplaceforyou.

Flex That WorksatARBEX

We believegreat workhappens when people come together with purpose.That’swhy we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate whilemaintainingthe balance you value.

And finally, the fine print….

ForARBEXto grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands thatshape the future of tissue and hygiene, which is whyweseek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking toARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties,responsibilitiesand skillsrequiredfor this position.

This role is available for local candidates already authorized to work in therole’scountry only.ARBEXwill not provide relocation support for this role.

#LI-Hybrid

Primary Location

Kuala Lumpur Office

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time