Assistant Customer Development Manager

Arbex; Petaling Jaya; Hybrid; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Flexible work model

Career growth opportunities

Job summary

ARBEX is seeking a Sales professional to drive Modern Trade accounts and regional key markets. You’ll manage budgets, forecast demand, and execute promotional strategies while building strong relationships with customers and internal teams.

Role requires 2–4 years of FMCG sales experience, a Diploma or Bachelor’s degree, and excellent communication. A flexible, hybrid work model is offered, with opportunities for career growth within a global tissue and hygiene company.

Qualifications

• Bachelor's degree in relevant discipline or equivalent.
• 2–4 years of sales experience in FMCG preferred.
• Excellent communication and presentation skills.
• Enjoys working with people and building relationships.
• Proficient in Microsoft Office and able to collaborate with stakeholders.

Responsibilities

• Develops and implements business plans to achieve targets in Modern Trade accounts including international key accounts and local chains.
• Manages trade promotional budget and funds to achieve profitable sales mix and forecast demand.
• Initiates and evaluates promotion strategies with assigned customers per annual plans using POS tools.
• Provides daily customer engagement and directs merchandisers to ensure in-store execution aligned with business plans.
• Establishes strategic relationships with stakeholders and implements pricing strategies.

Skills

Sales ability

Communication skills

Team collaboration

Education

Bachelor's degree in relevant discipline

Diploma

Tools

Microsoft Office

Job description

Become part of the team powering household names likeKleenex®, Cottonelle®, Scott®, and WypAll®. AtArbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any roleisn'tyou, and itisn'tus either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here,you'llchannel your professionalexpertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role,you'llhelp shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of ourprofessionalroles,you’llfocus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at thecentre.

Jobresponsibilities include:

• Develops, implements, monitors business plans towards the achievement of targets in Modern Trade accounts. Responsible for the achievement of sales KPIs of the assigned region, which covers international key accounts hypermarkets and local chain supermarkets. Contributes to the growth and operating results of the company by developing KC’s business in these direct accounts.
• Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.
• Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans. Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.
• Responsible to provide daily customer engagement and business building activities to customers in the assigned region to ensure sales targets are achieved within budget spend rate. Manages and provides direction to the team of merchandisers and promoters to do in-store execution in-line with the agreed business plans. Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.
• Implement Customer’s Trading Terms, Business Plans, Financial Viability Analysis recommendation and trade pricing strategy. Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.

To succeed in this role, you will need the following qualifications:

Required Qualifications & Experience

• Bachelor's degree in relevant discipline
• Minimum 2-4 years sales experience required (preferably in FMCG)
• Minimum tertiary education (minimum qualification: Diploma)
• Enjoys working with people
• Proficient in Microsoft Office
• Excellent communication and presentation skills, able to collaborate will all key stakeholder to drive change

Total Benefits

Webelievethatouremployeesareourgreatestasset, andwe'recommittedtoprovidingthemwiththeresourcestheyneedtobesuccessful.Ifyou'relookingforarewardingcareerwithacompanythatcaresaboutitsemployees,thenARBEXistheplaceforyou.

Flex That WorksatARBEX

We believegreat workhappens when people come together with purpose.That’swhy we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate whilemaintainingthe balance you value.

And finally, the fine print….

ForARBEXto grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands thatshape the future of tissue and hygiene, which is whyweseek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking toARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties,responsibilitiesand skillsrequiredfor this position.

This role is available for local candidates already authorized to work in therole’scountry only.ARBEXwill not provide relocation support for this role.