Claims Analyst I

Arbex; Petaling Jaya; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Arbex in Kuala Lumpur is seeking a Claims Analyst I to help manage customer trade claims, rebates, promotions, and deductions across the Order-to-Cash process. You will validate, settle, and monitor claims, partnering with Sales, Finance, and Customer Service to protect revenue while delivering a strong customer experience.

The role emphasizes accuracy, collaboration, and continuous process improvement, with opportunities to influence our claims strategy in a global hygiene products business.

Qualifications

• 5+ years in Claims Management or Order-to-Cash.
• Experience with trade claims, deductions, rebates, or promotions.
• Proficient in SAP and Excel for reporting and analysis.
• Strong analytical and stakeholder management skills.

Responsabilités

• Validate and process customer claims, rebates, promotions, and pricing deductions.
• Manage claims from receipt to resolution and settlement with necessary approvals.
• Monitor aged claims and pursue recovery actions.
• Collaborate with Sales, Finance, Customer Service, and customers to resolve disputes.
• Analyze claims trends to improve processes and controls.

Connaissances

Claims management

Trade promotions

Accounts receivable

Order-to-Cash

Customer financial services

SAP

Microsoft Excel

Outils

SAP

Microsoft Excel

Description du poste

Claims Analyst I

Job Description

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you’ll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you’ll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. In this role, you will manage customer trade claims, rebates, promotions, pricing claims, and deduction activities across the Order-to-Cash process. You will be responsible for ensuring timely claim validation and settlement, reducing aged claims, improving recovery outcomes, and partnering with cross-functional teams to deliver a strong customer experience while protecting company revenue.

Key Responsibilities

• Validate and process customer claims, rebates, promotions, and pricing deductions accurately and within agreed timelines.
• Manage claims from receipt through resolution and settlement, ensuring appropriate supporting documentation and approvals are obtained.
• Monitor and reduce aged claims balances through proactive follow-up, investigation, and recovery actions.
• Partner with Sales, Finance, Customer Service, and customers to resolve disputes, prevent recurring issues, and minimize invalid deductions.
• Analyze claims trends and identify opportunities to improve processes, strengthen controls, and reduce future claim exposure.

To succeed in this role, you will need the following qualifications:

Required Qualifications & Experience

• 5+ years of experience in Claims Management, Trade Promotions, Accounts Receivable, Order-to-Cash, or Customer Financial Services.
• Experience handling trade claims, customer deductions, rebates, promotions, pricing discrepancies, and dispute resolution.
• Strong understanding of claims aging management, settlement processes, and deduction recovery activities.
• Proficiency in SAP and Microsoft Excel, including claims reporting and analysis.
• Strong analytical, stakeholder management, and problem‑solving skills with the ability to influence business outcomes.

What Success Looks Like

• Timely validation, resolution, and settlement of customer claims.
• Reduction in aged claims and outstanding deductions.
• Improved recovery of invalid or unsupported customer claims.
• Strong collaboration with commercial and customer‑facing teams.
• Enhanced process efficiency, compliance, and control effectiveness.

Total Benefits

We believe that our employees are our greatest asset, and we’re committed to providing them with the resources they need to be successful. If you’re looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Flex That WorksatARBEX

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print….

For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Primary Location

Kuala Lumpur Office

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time