Customer Care Analyst II

Kimberly-Clark Corporation; Petaling Jaya; Hybrid; MYR 56,000 - 89,000; Full time

Job summary

ARBEX is seeking a Customer Care Analyst II to manage end-to-end order processing, from invoicing to delivery, while ensuring a superior customer experience.

The role requires strong analytical thinking, ownership, and stakeholder management across functions to resolve issues and drive improvements. Local candidates in Kuala Lumpur preferred with an emphasis on safety and quality.

Qualifications

• Bachelor's degree in relevant field.
• Minimum of 5 years in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.
• Experience with ERP systems SAP/S4HANA preferred and handling complex customer or supply chain issues.

Responsibilities

• Manage end-to-end order lifecycle with timely processing, invoicing, and delivery.
• Act as liaison between customers and internal stakeholders to resolve order-related issues and maintain service levels.
• Identify root causes, drive problem resolution, and implement continuous improvement initiatives.

Skills

Analytical thinking

Ownership

Customer focus

Stakeholder management

Education

Bachelor's Degree in Supply Chain, Business Administration, Logistics, Operations, or related field

Tools

SAP

S4/HANA

Job description

Customer Care Analyst II Job Description

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground‑breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. The Order Management Analyst is responsible for managing the end‑to‑end order lifecycle, ensuring timely and accurate order fulfillment while delivering an excellent customer experience. This role goes beyond transaction processing and requires strong analytical thinking, problem‑solving, and stakeholder management skills to proactively resolve issues, manage exceptions, and improve business outcomes. The incumbent is expected to take ownership, challenge the status quo, and work collaboratively across functions to deliver solutions rather than simply escalating issues outside their scope.

Job responsibilities include:

• Manage the end‑to‑end order lifecycle, ensuring accurate and timely processing, fulfillment, invoicing, and delivery of customer orders.
• Act as the key liaison between customers and internal stakeholders to resolve complex order‑related issues, manage exceptions, and maintain service levels.
• Identify root causes, drive problem resolution, and implement continuous improvement initiatives to enhance efficiency, controls, and customer experience.

To succeed in this role, you will need the following qualifications:

• Required Qualifications & Experience: Bachelor's Degree in Supply Chain, Business Administration, Logistics, Operations, or a related field.
• Min of 5 years of experience in Order Management, Customer Service, Supply Chain, or Order‑to‑Cash operations.
• Experience working with ERP systems (SAP/S4HANA preferred) and managing complex customer, operational, or supply chain issues.

Key Traits

• Strong analytical and critical thinking skills with the ability to assess issues, identify root causes, and develop practical solutions.
• Takes ownership and accountability, proactively working across functions to resolve issues and drive outcomes.
• Resilient, adaptable, and customer‑focused, with a continuous improvement mindset and willingness to go beyond defined responsibilities when required to support business needs.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Flex That Works at ARBEX

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in‑person collaboration—helping you connect, grow, and innovate while maintaining the balance you value.

When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise.

Committed equal opportunity employer statement

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification.

Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only.

ARBEX will not provide relocation support for this role.

Primary Location: Kuala Lumpur Office

Additional Locations

Worker Type: Employee Worker

Sub-Type: Regular Time Type Full time

Thank you for your interest in Arbex. Backed by the power of over 100 years of legacy brands, we are the world’s next leading producer of consumer goods. When it comes to product development, we go beyond everyday needs to anticipate what life will require in the future—while keeping innovation, sustainability, and consumers at the core of every decision. From fibre to shelf, and beyond, we act with intention at every step of the way. Because scale isn’t measured by size, it’s determined by positive impact. And that’s how we deliver what the world needs next.