Assistant Customer Development Manager

Kimberly-Clark Corporation; Petaling Jaya; On-site; MYR 54,000 - 90,000; Full time

Job summary

ARBEX in Malaysia is seeking an Assistant Customer Development Manager to lead and grow our Modern Trade portfolio of iconic brands. You will develop and execute sales plans for key accounts, monitor KPIs, and collaborate with cross-functional teams to drive profitable growth in the region.

You’ll manage promotional funds, coordinate with merchandisers, and build strong relationships with customers and stakeholders to achieve targets within budget and timelines.

Qualifications

• Required Qualifications & Experience Bachelor's degree in relevant discipline
• Minimum 2-4 years sales experience required (preferably in FMCG)
• Minimum tertiary education (minimum qualification: Diploma)
• Enjoys working with people
• Proficient in Microsoft Office
• Excellent communication and presentation skills, able to collaborate will all key stakeholder to drive change

Responsibilities

• Develops, implements, monitors business plans towards the achievement of targets in Modern Trade accounts.
• Responsible for the achievement of sales KPIs of the assigned region, which covers international key accounts hypermarkets and local chain supermarkets.
• Contributes to the growth and operating results of the company by developing KC’s business in these direct accounts.
• Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.
• Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans.
• Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.
• Responsible to provide daily customer engagement and business building activities to customers in the assigned region to ensure sales targets are achieved within budget spend rate.
• Manages and provides direction to the team of merchandisers and promoters to do in-store execution in-line with the agreed business plans.
• Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.
• Implement Customer’s Trading Terms, Business Plans, Financial Viability Analysis recommendation and trade pricing strategy.
• Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.

Skills

Communication

Presentation skills

Collaboration

People skills

Education

Bachelor's degree in relevant discipline

Diploma

Tools

Microsoft Office

Job description

Assistant Customer Development Manager Job Description

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre.

Job Responsibilities

• Develops, implements, monitors business plans towards the achievement of targets in Modern Trade accounts.
• Responsible for the achievement of sales KPIs of the assigned region, which covers international key accounts hypermarkets and local chain supermarkets.
• Contributes to the growth and operating results of the company by developing KC’s business in these direct accounts.
• Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.
• Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans.
• Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.
• Responsible to provide daily customer engagement and business building activities to customers in the assigned region to ensure sales targets are achieved within budget spend rate.
• Manages and provides direction to the team of merchandisers and promoters to do in-store execution in-line with the agreed business plans.
• Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.
• Implement Customer’s Trading Terms, Business Plans, Financial Viability Analysis recommendation and trade pricing strategy.
• Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.

Qualifications

• Required Qualifications & Experience Bachelor's degree in relevant discipline
• Minimum 2-4 years sales experience required (preferably in FMCG)
• Minimum tertiary education (minimum qualification: Diploma)
• Enjoys working with people
• Proficient in Microsoft Office
• Excellent communication and presentation skills, able to collaborate will all key stakeholder to drive change

Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

Flexible Work Model

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

When you bring your original thinking to ARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

These statements are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Location and Eligibility

This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role.

Primary Location Kuala Lumpur Office

Additional Locations

Worker Type Employee

Worker Sub-Type Regular Time Type Full time

Thank you for your interest in Arbex. Backed by the power of over 100 years of legacy brands, we are the world’s next leading producer of consumer goods. When it comes to product development, we go beyond everyday needs to anticipate what life will require in the future—while keeping innovation, sustainability, and consumers at the core of every decision. From fibre to shelf, and beyond, we act with intention at every step of the way. Because scale isn’t measured by size, it’s determined by positive impact. And that’s how we deliver what the world needs next.