Korean-Speaking Customer Success & Renewals Specialist

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. is seeking a Specialist, Customer Success (Korean Speaker) in Kuala Lumpur.

You will focus on demonstrating value, driving renewals, and managing high-volume outbound customer interactions via phone and email. You will maintain CRM data, coordinate with the Sales Manager, and support a professional customer experience across engagements. The role requires strong product knowledge and the ability to address customer concerns, work with a team, and align with

Qualifications

• Korean language proficiency required.

Responsibilities

• Demonstrate value of products/services to customers and drive renewal/upsell opportunities.
• Forecast weekly/monthly/quarterly sales performance and communicate insights.
• Maintain in-depth product knowledge and understand customer requirements.

Job description

Concentrix SREV Malaysia SDN. BHD. is seeking a Specialist, Customer Success (Korean Speaker) in Kuala Lumpur.

You will focus on demonstrating value, driving renewals, and managing high-volume outbound customer interactions via phone and email. You will maintain CRM data, coordinate with the Sales Manager, and support a professional customer experience across engagements. The role requires strong product knowledge and the ability to address customer concerns, work with a team, and align with