Cruise Support Executive

Pacific World Travel Sdn Bhd; Kuala Lumpur; Sur place; MYR 33 000 - 67 000; Plein temps

Résumé du poste

Pacific World Travel Sdn Bhd in Kuala Lumpur is seeking a Cruise Sales Coordinator to manage cruise enquiries, coordinate reservations, and support sales campaigns.

This role offers exposure to international cruise brands, a collaborative team environment, and comprehensive on-the-job training to grow within the travel industry.

Qualifications

• Diploma or Degree in Tourism & Hospitality, Tourism Management, Marketing, Business Administration, or a related field.
• Minimum 1 year of relevant working experience in travel, hospitality, customer service, sales support, marketing, or a related field.
• Fresh graduates may also be considered.
• Strong communication and interpersonal skills with excellent command of English, both written and spoken.
• Proficient in Microsoft Office applications and other digital business tools.
• Organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• A genuine passion for travel and cruises will be highly advantageous.
• Fresh ideas, a positive attitude, and a willingness to learn are highly valued.

Responsabilités

• Manage cruise enquiries, providing accurate information and professional advice.
• Coordinate and process cruise reservations from enquiry through to confirmation, ensuring a seamless customer journey.
• Support cruise sales initiatives and promotional materials or campaigns to drive business growth.
• Promote cruise products and enhance brand visibility across consumer and trade channels.
• Assist with social media, newsletters, website updates, and marketing communications.
• Represent the company at travel fairs, trade events, roadshows, and promotional activities.
• Prepare monthly sales reports, booking statistics, and performance updates for management review.
• Liaise with cruise partners and internal teams to ensure smooth operational support, while providing general administrative support to the Cruise Division as required.

Connaissances

Communication skills

English proficiency

MS Office proficiency

Organizational skills

Formation

Diploma or Degree in Tourism & Hospitality, Tourism Management, Marketing, Business Administration, or related field

Outils

Microsoft Office

Description du poste

Reporting to the Marketing Manager, you will:

Manage cruise enquiries, providing accurate information and professional advice.

Coordinate and process cruise reservations from enquiry through to confirmation, ensuring a seamless customer journey.

Support cruise sales initiatives and promotional materials or campaigns to drive business growth.

Promote cruise products and enhance brand visibility across consumer and trade channels.

Assist with social media, newsletters, website updates, and marketing communications.

Represent the company at travel fairs, trade events, roadshows, and promotional activities.

Prepare monthly sales reports, booking statistics, and performance updates for management review.

Liaise with cruise partners and internal teams to ensure smooth operational support, while providing general administrative support to the Cruise Division as required.

Requirements

Diploma or Degree in Tourism & Hospitality, Tourism Management, Marketing, Business Administration, or a related field.

Minimum 1 year of relevant working experience in travel, hospitality, customer service, sales support, marketing, or a related field. Fresh graduates may also be considered.

Strong communication and interpersonal skills with excellent command of English, both written and spoken. Additional languages are an advantage.

Proficient in Microsoft Office applications and other digital business tools.

Organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

A genuine passion for travel and cruises will be highly advantageous.

Fresh ideas, a positive attitude, and a willingness to learn are highly valued.

Comprehensive on-the-job training will be provided.

Why Join Us?

Opportunity to build a career in the growing cruise and travel industry.

Exposure to international cruise brands and tourism partners.

Supportive and collaborative working environment.

Training and development opportunities to enhance your industry knowledge and skills.

Be part of a team that helps create unforgettable travel experiences for clients

With more than fifty years experience in the travel industry, Pacific World Travel (PWT) is the General Sales Agent (GSA) for several airlines and non-airlines partners from around the world and is seeking to expand into this dynamic market.

Our management team is highly trained and is well supported by experience sales and marketing personnel who maintain excellent rapport with interliners, travel agencies, tour operators and commercial houses.

PWT has elected to be guided in all its business pursuits by the principle of Total Quality Management and our ISO 9002 certification makes us the first tourism representation company in the region to achieve that standard. As such, organisations intending to appoint PWT as its GSSA or marketing representative can be assured of quality services from PWT.

With more than fifty years experience in the travel industry, Pacific World Travel (PWT) is the General Sales Agent (GSA) for several airlines and non-airlines partners from around the world and is seeking to expand into this dynamic market.

Our management team is highly trained and is well supported by experience sales and marketing personnel who maintain excellent rapport with interliners, travel agencies, tour operators and commercial houses.

PWT has elected to be guided in all its business pursuits by the principle of Total Quality Management and our ISO 9002 certification makes us the first tourism representation company in the region to achieve that standard. As such, organisations intending to appoint PWT as its GSSA or marketing representative can be assured of quality services from PWT.