Executive - Client Engagement (Global)

Holiday Tours & Travel Group; Petaling Jaya; On-site; MYR 72,000 - 110,000; Full time

Job summary

Holiday Tours & Travel Group is seeking an Executive / Senior Executive - Client Engagement to deliver excellent customer service, retain clients and grow a new client base. You will work toward sales targets, identify opportunities, and align interactions with high company standards to boost growth.

You will plan sales calls, coordinate with Account Managers and operations, and manage corporate client travel programs, while maintaining accurate records and reporting.

Qualifications

• Diploma/Degree in Tourism & Hospitality Management or related field.
• Experience in customer service and sales with a track record of meeting targets.
• Excellent interpersonal and communication skills, written and verbal.

Responsibilities

• Develop a business plan and sales strategy to attain company sales goals.
• Penetrate new markets and coordinate action plans.
• Provide timely pricing on quotations and manage scheduling of enquiries.

Skills

Customer service

Sales

Interpersonal skills

Willingness to travel

Ethical standards

Travel brand knowledge

Travel booking systems

Education

Diploma/Degree in Tourism & Hospitality Management

Tools

Travel booking software

Job description

The Executive / Senior Executive - Client Engagement at Holiday Tours is responsible for delivering exceptional customer service, retaining existing clients, building a new client base, and achieving sales targets. This role is crucial in identifying business opportunities, developing new accounts, and contributing to the overall objectives of the business unit. The Client Engagement will ensure that customer interactions align with Holiday Tours' high standards, ultimately optimizing performance and driving business growth.

JOB RESPONSIBILITIES

• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible in achieving sales and operations, targets and performance respectively for your department.
• Initiates and coordinates development of action plans to penetrate new markets. To ensure proposals are delivered/handled on time.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. To formulate or organize a working schedule amongst the personnel handling e-mails, enquiries on quotation, operation etc.
• Plan a timetable on sales calls to your clients followed by a report.
• Plan outstation sales calls to your clients, branches followed by a report.
• Liaise and work closely with Account Managers, Ticketing and operations personnel, Overseas operators, suppliers and Airlines personnel.
• Manage the growth of existing corporate (National & Global) client’s travel program
• Overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management etc)
• New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP) and other revenue generating activities (example: MICE events, tour leading, acquire client personal travel).
• Administrative work to maintain account files, folders and overall client reporting task.
• Liaise and assist other departments and HQ/branches on matters relating to corporate sales.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricings, sales and activity reports.
• Creates and conducts proposals and presentations.
• Recommend process improvements, attend training.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team and the company's SOP.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows / Customer shows when necessary, i.e. MAS Travel fair, MATTA etc.
• Perform other duties at the discretion of the company.

JOB REQUIREMENTS

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
• Possess an experience in customer service and sales roles, with a track record of meeting or exceeding targets.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel as needed for client meetings and industry events.
• Adherence to ethical standards and a commitment to upholding company values.
• Knowledge of various cruise, tour, airline, and other travel brands is preferred.
• Proficiency in travel booking systems and relevant software applications is an added advantage.

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

Deliver WOW

Be RELIABLE

Pursue GROWTH

Stay HUMBLE

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

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