Travel Counselor

Holiday Tours & Travel Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

Holiday Tours & Travel Sdn Bhd is seeking a Travel Counselor to handle inquiries, plan itineraries, and issue tickets. You will work with clients to arrange hotels, transport, and flights while providing visa information and timely service.

The role reports to the Senior Manager – Corporate Operations and requires familiarity with GDS and travel industry practices. Minimum 3 years in Travel/Airlines/Hotel, with a Bachelor’s in Tourism & Hospitality preferred; strong MS Office skills and

Qualifications

• Bachelor’s degree in Tourism & Hospitality or related field; Diploma/Certificate in Ticketing or IATA; 3 years in Travel/Airlines/Hotel; familiarity with reservations systems and IATA rules; MS Office and Excel proficiency.

Responsibilities

• Handle and track telephone, e-mail & walk-in enquiries; plan itineraries, make reservations, and issue tickets/documents.
• Plan itineraries and reservations, including hotels, car rental, coach, train, and flights.
• Provide visa information and submit applications; share up-to-date air fare information with clients.

Skills

MS Office

Excel

GDS knowledge

Customer service

Education

Bachelor’s Degree in Tourism & Hospitality Management

Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality

Tools

GDS (Global Distribution System)

Ticketing software

Job description

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The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, client’s service level agreement and policy. This person will report to the Senior Manager – Corporate Operations.

JOB RESPONSIBILITIES

• To handle and track all telephone, e-mail & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for client.
• To plan itineraries, make reservations, issue tickets for clients.
• To handle reservations requests related to hotel, car rental, coach, train, flight bookings and reporting to the Team Leader, Division Manager and Vice President.
• To provide clients with visa information and submit the application.
• To provide professional & up to date information on air fares & travel related matters to clients and colleagues.
• To follow up on customer complaints.
• To ensure enquiries are handled/delivered on time.
• To handle and resolve customer complaints.
• To liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments and branches on reservation / ticketing matters.
• To liaise and build rapport with airlines personnel, hoteliers and suppliers.
• Recommend process improvements, attend training.
• Provide on the job training for new team members.
• To safeguard and not to disclose customer (personal and organisation) details and our company’s confidential information.
• Assist in Trade shows/ Consumer shows when necessary i.e. MAS Travel fair, MATTA etc.
• To ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
• To ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

JOB SPECIFICATION

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

• Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
• Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality
• Minimum 3 years work experience in Travel/Airlines/Hotel
• 3 years’ experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies
• Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management
• Good command of MS Office and Excel

If this opportunity excites you and ignites a fire inside to discover more, we would love to meet with you. Experience in the travel industry is a bonus but not a requirement. More importantly, would be your growth mindset, appetite for leading positive change in people and culture.

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Company Overview

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

Our Core Values:

Deliver WOW

Be RELIABLE

Pursue GROWTH

Stay HUMBLE

Company Overview

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

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