CRM Solutions Project & Account Lead

Ascentis Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Benefits offered by this job

Dental care

Education support

Miscellaneous allowance

Medical insurance

Parking

Vision card service

Smart phone

Courses

Travel benefit

Sports (e.g. Gym)

Job summary

Ascentis Sdn Bhd is seeking a Project Manager & Key Account who will drive CRM solution sales while managing projects and client relationships. You will coordinate with solution and project teams to deliver high-value services, uncover upsell opportunities, and maintain strong channel partnerships.

The role emphasizes end-to-end project management, KPI-driven performance, and professional client engagement across multiple CRM and Loyalty offerings.

Qualifications

• 5+ years in overall project management and account servicing.
• 3+ years in solution sales in CRM & Loyalty, Software, Social and Digital Media.

Responsibilities

• Work with internal solution and project teams to deliver quality services to clients.
• Foster and nurture new long-term client relationships.
• Serve as the main point of contact for assigned clients, ensuring high customer satisfaction and retention.
• Identify upsell and cross-sell opportunities for additional CRM features or related services.
• Lead end-to-end solution delivery and project management.
• Perform project management functions: scheduling, resource and budget management, prioritization of development activities, and coordination with vendors.
• Ensure all milestones, deliverables, deadlines and requirements are met through production go-live.

Skills

Project management

Account management

CRM solution sales

Relationship management

KPI achievement

Job description

Ascentis Sdn Bhd is seeking a Project Manager & Key Account who will drive CRM solution sales while managing projects and client relationships. You will coordinate with solution and project teams to deliver high-value services, uncover upsell opportunities, and maintain strong channel partnerships.

The role emphasizes end-to-end project management, KPI-driven performance, and professional client engagement across multiple CRM and Loyalty offerings.