Credit Controller

PERSOL Business Service; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

PERSOL Business Service in Kuala Lumpur is seeking an experienced AR/Collections Analyst to manage aged debtors, reduce delinquency, and provide timely O2C resolutions for ANZ business hours.

You will generate AR aging and status reports, handle disputes, perform reconciliations, and maintain SOPs while collaborating with global teams. English communication is essential, and prior SSC/BPO exposure is a plus.

Qualifications

• Formal finance or accounting education (Diploma/ Degree).
• Willing to work ANZ hours and PH if required (6.30am - 3.30pm).
• At least 2-3 years in AR/ Collections with 2+ years in SSC/BPO.
• Experience with Virtual Desktop Infrastructure (VDI) – Citrix.
• Experience making inbound/outbound calls for collections/billing disputes.
• Proficient in MS Office; advanced Excel is a plus.
• Experience in cross-country operations is an asset.
• Experience in transition/knowledge transfer.
• Experience in Microsoft Dynamics 365 is an added advantage.
• Good command of spoken and written English.
• Ability to work under pressure and meet tight deadlines.
• Strong communication, interpersonal skills, and teamwork.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyses and monitors all assigned aged debtors and actively reduces delinquency.
• Provides regular reporting on overdue debt including month end statistics.
• Delivers timely O2C resolutions to stakeholders and avoids backlog in group mailbox/workflow.
• Identifies disputes delaying payment and resolves them with stakeholders.
• Escalates issues to line manager when risk or non-payment arises.
• Initiates collection calls and sends timely reminders to account holders.
• Prepares AR aging, sales AR status, collection status, issues log, and unapplied receipt reconciliations.
• Maintains SOPs and transitions O2C activities to KL with compliance to policies/regulations.
• Performs ad hoc duties and special projects.
• Ensures all transactions comply with Group/Divisional Authority Matrix.

Skills

AR/Collections

SSC/BPO experience

Advanced Excel

English communication

Education

Diploma/ Degree in Finance/Accounting/Business

Tools

VDI (Citrix)

Microsoft Dynamics 365

MS Office

Job description

• Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
• Provides regular reporting on the status of overdue debt including month end statistics.
• Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.
• Identifies disputes causing delay in payment and deals with it effectively and in a timely manner. Investigate any unallocated cash or open items promptly.
• Escalates issues and contacts internal personnel to encourage resolution. Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
• Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency/ billing issues on allocated accounts.
• Preparing AR aging report, sales AR status report, collection status report, issues log, unapplied receipt and reconciliation.
• Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL and ensure compliance to Customer’s policy and procedure and country regulation.
• Perform other ad hoc duties and special projects as requested.
• Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.

Education/ Experience/ Skills

• Professional certificate/ Diploma/ Degree in Finance or Accounting or Business or equivalent.
• Willing to work based on ANZ working hour and to work during PH if required (6.30am - 3.30pm)
• At least 2-3 years’ experience in AR/ Collection with minimum 2 years in SSC or BPO environment.
• Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
• Making inbound and outbound call from/ to customer in other country for collection/ billing dispute.
• Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
• Experience in operations for other country is an added advantage.
• Experience in transition – knowledge transfer.
• Experience in Microsoft Dynamic 365 is an added advantage.
• Good command of both spoken and written English.
• Ability to work under pressure and meet tight deadlines without compromising on quality.
• Strong communication and interpersonal skills and collaborative team spirit.
• Strong analytical and problem-solving skills.