O2C Collections Specialist

Michael Page; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career growth

Central KL location

Job summary

Michael Page, a multinational recruitment consultancy in Kuala Lumpur, is seeking a finance/Shared Services professional to support the OTC cycle and collections. You will liaise with billing and cash allocation teams, and drive collection activities to meet monthly targets.

The role requires fluent English and prior Shared Services or finance admin experience, with strong analytical and communication skills in a cross-cultural setting.

Qualifications

• Fluency in English required for daily communications.
• Experience in Shared Services, customer service or finance administration preferred.
• Analytical and process-oriented mindset with problem-solving focus.
• Adaptable to cross-cultural environments with a service mindset.
• Dynamic, organized and able to manage high volumes.

Responsibilities

• Contact and follow-up daily with customers by phone or email.
• Understand OTC process for dispute management and invoicing.
• Coordinate with Billing and Cash Allocation teams on disputes.
• Collaborate with Sales on negotiations with customers.
• Monitor collection status and report portfolio progress to Sales.
• Contribute to projects such as reporting and process improvements.
• Prepare litigation files for legal procedures and pursue targets.

Skills

Fluency in English

Negotiation

Communication skills

Customer focus

Analytical thinking

Process orientation

Job description

• Attractive Remuneration Package
• Opportunity to work with a Multinational Company

About Our Client

Putting people at the heart of everything we do. That's our Purpose and it's at the heart of our business. Since our inception in 1976, we have continued to grow and Build on existing strengths and ensuring we hold true to what we are famous for - People. Our global community of 9,000 recruiters live and breathe our core values: We continuously strive to Grow Connections, Earn trust, and ultimately - Make a Difference. At Michael Page, we don't just accept difference - we celebrate it. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants from all diverse background

Job Description

• Contact and follow-up daily with your customers by phone calls or e-mails.
• Understand the whole OTC process for better dispute management
• Understand the legal and contractual recruitment scope.
• Coordinate with the Billing Teams to solve invoice related disputes.
• Collaborate with the Sales Team in negotiations with customers.
• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.
• Give and keep visibility to the Sales Team on their portfolio's Collection status.
• Collaboration on projects (reporting, training, process improvement, etc.)
• Prepare the litigation file for Legal procedures.
• Achieve monthly personal and team Collection targets not limited to DSO, aging, Bad Debt and Cash-in amounts.

The Successful Applicant

• Fluency in English
• Ideally previous experience in Shared Services, customer service and Finance administrative activities
• Analytical and process-oriented mindset, the ability to think laterally and solve problems with exceptional customer care and orientation.
• Adaptability to changes and ability to work in cross-cultural environment with services mind-set.
• Previous experience in the role highly desirable
• Dynamic, organized with a methodical approach.
• Good negotiation and communication skills (spoken and written)
• Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
• Customer focus
• Ability to work under pressure to attain company objectives and Cash Collection KPIs

What's on Offer

• A competitive salary package.
• Comprehensive benefits
• Opportunities for career growth within a large organization in the business services industry.
• A professional work environment in a central location in KL.