Senior Credit Controller, Finance, Credit Controller, Malaysia

DSV Air & Sea (Freight) Sdn. Bhd.; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

DSV Air & Sea (Freight) Sdn. Bhd. in Malaysia is seeking a Senior Credit Controller to lead the Accounts Receivable and credit control function.

You will drive collections, manage key customer accounts, and support the credit control team to ensure AR activities are timely and accurate. The ideal candidate is results-oriented, strategic, and well organized, with strong negotiation and analytical skills, SAP and Excel proficiency, and a track record of improving cash flow in logistics or freight

Qualifications

• 3–5 years of experience in Accounts Receivable or Credit Control.
• 1–2 years of supervisory or team leadership experience.
• Strong understanding of AR/credit control processes including reconciliation, collections, dispute management, and legal handling.
• Experience in logistics, freight forwarding, or supply chain is an advantage.

Responsibilities

• Lead, supervise, and guide the Credit Control team to achieve daily collection targets and AR KPIs.
• Manage assigned key customer accounts and ensure timely collection of outstanding balances.
• Develop and apply effective collection techniques and strategies according to customer profiles and payment behaviours.
• Collaborate with Sales, Operations, and other stakeholders to resolve account discrepancies and improve collection results.

Skills

AR & Credit Control

Leadership

Negotiation

Data analysis

SAP

Microsoft Excel

Education

Degree in Accounting/Finance

Tools

SAP

Microsoft Excel

Pivot Tables

Job description

We are looking for a Senior Credit Controller to lead and oversee the Accounts Receivable (AR) and Credit Control function. The role is responsible for driving collection performance, managing key customer accounts, supporting the credit control team, and ensuring that AR activities are completed accurately and within required timelines.

The ideal candidate is result-oriented, strategic, tactical, disciplined, and organised, with strong collection expertise and the ability to identify and apply the right collection approach for different customer and payment situations.

Key Responsibilities

Team Supervision & KPI Management

Lead, supervise, and guide the Credit Control team to achieve daily collection targets, dispute resolution timelines, and overall AR KPIs.

Take ownership and accountability for both individual and team performance.

Monitor team performance, review work outputs, identify gaps, and provide guidance to improve collection results.

Conduct regular team check-ins and performance reviews to drive engagement, accountability, and continuous improvement.

Provide coaching and practical guidance to team members on collection strategies and issue resolution.

AR Ownership & Customer Management

Manage assigned key customer accounts and ensure timely collection of outstanding balances.

Act as the main point of contact for escalated and high-risk collection cases.

Review delinquent accounts, identify collection risks, and take appropriate action to improve collection results.

Develop and apply effective collection techniques and strategies according to different customer profiles, payment behaviours, and collection issues.

Work closely with Sales, Operations, Commercial, and other stakeholders to resolve account discrepancies and collection issues.

Ensure accurate and timely updates of AR records and proper documentation in the relevant systems.

Take ownership of difficult and complex collection cases until resolution.

Result-Oriented Collection Management

Be highly result-oriented and accountable for achieving individual and team collection targets.

Proactively identify opportunities to improve collection performance and reduce overdue balances.

Use strong analytical and problem-solving skills to identify the root causes of delayed payments and implement effective solutions.

Act as a strategic thinker by developing and implementing collection approaches that improve cash flow and overall AR performance.

Be a tactical and adaptable collector, able to determine which collection technique works best for different customers, payment situations, and collection challenges.

Know when and how to escalation critical or high-risk issues to management with clear background, analysis, and recommended actions.

Reporting & Month-End Closing

Ensure accurate and timely preparation and submission of month-end AR reports to Regional Credit and local management.

Review AR aging reports and provide appropriate provisions, risk assessments, and commentary where required.

Monitor collection performance, identify trends, and provide clear updates and action plans to management.

Ensure reporting deadlines and KPIs are consistently achieved.

Stakeholder Communication & Business Support

Conduct regular account reviews with Credit, Operations, Sales, and Commercial teams.

Work closely with internal stakeholders to resolve customer account issues and improve collection results.

Escalate unresolved, high-risk, or critical accounts proactively with clear recommendations.

Act as a business support partner while ensuring compliance with DSV's credit policies and control requirements.

Process & Compliance

Ensure AR and credit control processes comply with internal controls, company policies, and audit requirements.

Liaise with the Shared Service Centre (ISSC) on cash application, refund handling, account reconciliation, and other AR-related matters.

Identify opportunities to improve collection processes, efficiency, and overall AR performance.

Maintain accurate customer account records and ensure proper documentation.

Other Duties

Adhere to the DSV Group Code of Conduct and relevant company policies.

Perform other job-related duties and ad-hoc tasks as assigned by the superior, with a flexible and willing approach to supporting business needs.

Supervisory Responsibilities

Demonstrate strong ownership, accountability, initiative, and commitment to achieving both personal and team results.

Provide constructive guidance and support to team members to ensure consistency, quality, and follow-through.

Lead by example and promote a disciplined, organised, and results-driven working environment.

Demonstrate strong stakeholder engagement and communication skills across different departments and levels.

Provide guidance to team members on effective collection techniques, escalation, and problem-solving.

Qualifications & Skills

Degree or Diploma in Accounting, Finance, Business Administration, or a related discipline.

Minimum 3–5 years of experience in Accounts Receivable or Credit Control, with at least 1–2 years of supervisory or team leadership experience.

Strong understanding of AR and credit control processes, including reconciliation, collections, dispute management, and legal handling.

Strong expertise in credit collection and account recovery, with a proven ability to improve collection results.

Proficient in SAP and Microsoft Office applications, particularly Microsoft Excel, Pivot Tables, and data analysis.

Experience in the logistics, freight forwarding, or supply chain industry is an advantage.

Able to work independently with minimum supervision, demonstrate sound judgement, and know when and how to evolve issues appropriately.

Strong analytical, communication, negotiation, and problem-solving skills.

Result-oriented and target-driven, with a strong sense of ownership and accountability.

Strategic thinker with the ability to identify opportunities and develop strategies to improve collection performance.

Tactical and adaptable, with the ability to select and apply appropriate collection techniques based on different customer behaviours and collection situations.

Disciplined, organised, and detail-oriented, with the ability to manage multiple priorities and meet tight deadlines.

Proactive, resilient, and able to handle difficult customer situations professionally and effectively.

Able to work under pressure, particularly during month-end closing and critical collection periods.

Strong team player who is willing to share knowledge, coach others, and contribute to continuous improvement.