Assistant Manager, Collection

Acom (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Acom (M) Sdn Bhd in Kuala Lumpur is seeking an experienced Debt Collection Manager to oversee overdue portfolios and drive timely recovery. You will design efficient processes, lead a team of collections and remarketing staff, and ensure compliance with local laws across all channels including calls, SMS, email, and letters.

The role requires 5–7 years in a similar field within finance, strong negotiation and analytical skills, and fluency in English and Malay.

Qualifications

• Negotiation and communication skills required.
• Strong customer service experience.
• Analytical thinking and problem-solving abilities.

Responsibilities

• Manage collections from overdue customers and ensure timely debt collection.
• Develop and implement operational processes to increase efficiency and reduce delinquency.
• Ensure multi-channel outreach (phone, text, email, letters) complies with regulations.
• Investigate and resolve payment discrepancies and handle difficult complaints/calls.
• Lead a team of collections, recovery, and remarketing officers to meet targets and regulations.
• Set productivity targets and monitor achievement monthly, quarterly, and annually.
• Develop team through regular assessments and training.
• Supervise early and late collections activities; reduce delinquency and train staff on default handling.
• Review performance of Debt Collection and Repossession agents; minimize losses and maximize recovery.
• Meet with customers and liaise with lawyers on legal cases to protect company interests.
• Prepare monthly Delinquency & Corporate Risk reports to Regional Office.
• Handle ad hoc management requests.

Skills

Negotiation

Customer service

Problem solving

Analytical thinking

Results oriented

Learning ability

Teaching ability

Education

Degree in Business, Finance, Management

Job description

Responsible of managing collections effort from overdue customers and ensuring that all debts are collected in timely manner.

Developing and implementing operational processes to increase efficiency of debt collection and reduce the amount of delinquency.

Ensuring that customers reach out and collection effort through various channels (phone calls, text messages, emails, letters) operates in compliance with local regulations and laws and guidelines.

Investigating and resolving all payment discrepancies, disputes and handle the difficult complaints and calls.

Manage a team of collections, recovery, and remarketing officers to ensure collections are up to par with targets and regulations set for the markets Malaysia.

Sets collection operations productivity targets and monitors achievement monthly, quarterly and annually.

Ensure development of team through regular assessments and training.

Supervision of and participation in the early and late collections activities. Review and reduce delinquency level for defaulted accounts. Monitor and train staff to achieve the target goals and conduct default-handling trainings for Collection team.

Review performance and activities of Debt Collection and Repossession agents and ensuring proper management of account receivables by minimizing credit losses of current portfolio and maximizing debt recovery.

Meet up with customers and liaise with lawyers on legal ensure that timely filing of legal cases thereby protecting the interest of the company.

Reporting - prepare monthly Delinquency Report/Corporate Customer Risk report to Regional Office.

Any ad hoc assignment requested by Management.

Requirement:

Degree in Business, Finance, Management or any other related field.

Minimum 5-7 years of working experience in a similar field, preferable working in Financial Industry.

Process knowledge: Collection Processes, Legal Processes, Remarketing Processes and Loss Recovery Processes.

Negotiation skill, good customer services experiences, problem solving skill, analytical thinking, results-oriented, quick and strong learning and teaching ability.

Language skills: Fluent in spoken and written English and Malay.

CTOS free candidates is only accepted.