O2C Collections Specialist

Businesslist; Kuala Lumpur; On-site; MYR 56,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career growth opportunities

Job summary

Businesslist in Kuala Lumpur is seeking an O2C Collections Specialist to manage daily customer follow-ups by phone or email and drive collections with a strong focus on dispute resolution and accurate billing processes.

You will work closely with Sales, Billing and Cash Allocation teams to resolve issues, provide timely updates, and support process improvements while maintaining a high level of customer service and compliance.

Qualifications

• Fluency in English required.
• Experience in Shared Services, customer service or Finance administration preferred.
• Analytical mindset with process orientation.
• Adaptability in a cross‑cultural environment.
• Strong negotiation and communication skills (verbal and written).
• Ability to handle a high volume of calls, payments, disputes.

Responsibilities

• Contact customers daily by phone or email to follow up and collect payments.
• Understand OTC process for dispute management and billing coordination.
• Collaborate with Sales, Billing and Cash Allocation teams to resolve disputes and ensure accurate matching.
• Provide visibility on collection status to Sales team and management.
• Prepare litigation files for Legal procedures when needed.
• Aim to meet monthly collection targets (DSO, aging, cash-in).
• Participate in process improvement and reporting projects.

Skills

English fluency

Customer service

Analytical thinking

Problem solving

Negotiation

Communication skills

High-volume handling

Job description

The Successful Applicant

• Contact and follow‑up daily with your customers by phone calls or e‑mails.
• Understand the whole OTC process for better dispute management
• Understand the legal and contractual recruitment scope.
• Coordinate with the Billing Teams to solve invoice related disputes.
• Collaborate with the Sales Team in negotiations with customers.
• Liaise with the Cash Allocation Team to follow‑up customers' payments and its correct matching.
• Give and keep visibility to the Sales Team on their portfolio's Collection status.
• Collaboration on projects (reporting, training, process improvement, etc.).
• Prepare the litigation file for Legal procedures.
• Achieve monthly personal and team Collection targets not limited to DSO, aging, Bad Debt and Cash‑in amounts.

A successful O2C Collections Specialist should have:

• Fluency in English
• Ideally previous experience in Shared Services, customer service and Finance administrative activities
• Analytical and process‑oriented mindset, the ability to think laterally and solve problems with exceptional customer care and orientation.
• Adaptability to changes and ability to work in cross‑cultural environment with services mind‑set.
• Previous experience in the role highly desirable
• Dynamic, organized with a methodical approach.
• Good negotiation and communication skills (spoken and written)
• Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
• Customer focus
• Ability to work under pressure to attain company objectives and Cash Collection KPIs

What's on Offer

• A competitive salary package.
• Comprehensive benefits
• Opportunities for career growth within a large organization in the business services industry.
• A professional work environment in a central location in KL.