Credit Controller – AR & Collections (Global SSC)

PERSOL Business Service; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

PERSOL Business Service in Kuala Lumpur is seeking an experienced AR/Collections Analyst to manage aged debtors, reduce delinquency, and provide timely O2C resolutions for ANZ business hours.

You will generate AR aging and status reports, handle disputes, perform reconciliations, and maintain SOPs while collaborating with global teams. English communication is essential, and prior SSC/BPO exposure is a plus.

Qualifications

• Formal finance or accounting education (Diploma/ Degree).
• Willing to work ANZ hours and PH if required (6.30am - 3.30pm).
• At least 2-3 years in AR/ Collections with 2+ years in SSC/BPO.
• Experience with Virtual Desktop Infrastructure (VDI) – Citrix.
• Experience making inbound/outbound calls for collections/billing disputes.
• Proficient in MS Office; advanced Excel is a plus.
• Experience in cross-country operations is an asset.
• Experience in transition/knowledge transfer.
• Experience in Microsoft Dynamics 365 is an added advantage.
• Good command of spoken and written English.
• Ability to work under pressure and meet tight deadlines.
• Strong communication, interpersonal skills, and teamwork.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyses and monitors all assigned aged debtors and actively reduces delinquency.
• Provides regular reporting on overdue debt including month end statistics.
• Delivers timely O2C resolutions to stakeholders and avoids backlog in group mailbox/workflow.
• Identifies disputes delaying payment and resolves them with stakeholders.
• Escalates issues to line manager when risk or non-payment arises.
• Initiates collection calls and sends timely reminders to account holders.
• Prepares AR aging, sales AR status, collection status, issues log, and unapplied receipt reconciliations.
• Maintains SOPs and transitions O2C activities to KL with compliance to policies/regulations.
• Performs ad hoc duties and special projects.
• Ensures all transactions comply with Group/Divisional Authority Matrix.

Skills

AR/Collections

SSC/BPO experience

Advanced Excel

English communication

Education

Diploma/ Degree in Finance/Accounting/Business

Tools

VDI (Citrix)

Microsoft Dynamics 365

MS Office

Job description

PERSOL Business Service in Kuala Lumpur is seeking an experienced AR/Collections Analyst to manage aged debtors, reduce delinquency, and provide timely O2C resolutions for ANZ business hours.

You will generate AR aging and status reports, handle disputes, perform reconciliations, and maintain SOPs while collaborating with global teams. English communication is essential, and prior SSC/BPO exposure is a plus.