Credit Collection Exec (KK, Sabah)

Private Advertiser; West Coast Division; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Commission & incentives

Performance bonus

Training provided

Job summary

Private Advertiser is seeking a Credit Collection Executive to contact customers with overdue payments, discuss payment options, and arrange plans while achieving monthly targets. The role involves multiple communication channels, updating records, and following up on promises.

Candidate should have experience in debt collection or customer service, be fluent in Bahasa Malaysia and English, and comfortable handling challenging conversations.

Qualifications

• Experience in debt collection, banking, customer service or sales is an advantage.
• Fluency in Bahasa Malaysia and English is required.
• Confident speaking to customers over the phone.
• Basic computer knowledge.
• Willing to learn and work as part of a team.
• Basic salary + attractive commission/incentives.
• Performance bonus.
• Training provided.
• Professional working environment.
• Opportunity to build a career in banking, credit and debt recovery.

Responsibilities

• Call customers with overdue payments.
• Contact customers through phone, SMS, WhatsApp and other approved channels.
• Discuss payment options with customers and arrange payment plans.
• Follow up on promised payments.
• Update customer and payment information in the system.
• Help to locate customers when contact details are not updated.
• Achieve monthly collection targets.
• Handle customer questions and complaints professionally.
• Report difficult cases to the Team Leader or Manager.

Skills

Bahasa Malaysia

English

Phone communication

Customer service

Teamwork

Basic computer knowledge

Job description

We are looking for a Credit Collection Executive to join our team. Your main job is to contact customers with overdue payments, discuss their payment situation, arrange suitable payment plans and collect outstanding payments. You will be given a list of customer accounts to follow up and will be expected to achieve monthly collection targets.

Key responsibilities

• Call customers with overdue payments.
• Contact customers through phone, SMS, WhatsApp and other approved channels.
• Discuss payment options with customers and arrange payment plans.
• Follow up on promised payments.
• Update customer and payment information in the system.
• Help to locate customers when contact details are not updated.
• Achieve monthly collection targets.
• Handle customer questions and complaints professionally.
• Report difficult cases to the Team Leader or Manager.

About you

• Experience in debt collection, banking, customer service or sales is an advantage.
• Able to speak Bahasa Malaysia and English.
• Confident speaking to customers over the phone.
• Able to handle difficult customers professionally.
• Basic computer knowledge.
• Willing to learn and work as part of a team.
• Basic salary + attractive collection commission/incentives.
• Performance bonus.
• Training provided.
• Professional working environment.
• Opportunity to build a career in banking, credit and debt recovery.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?