Executive, Debt Collection (Based Kuching,6 Months Contract)

AEON Credit Service (M) Bhd; Kuching; On-site; MYR 36,000 - 48,000; Full time

Job summary

AEON Credit Service (M) Berhad in Malaysia is seeking a credit collections role focused on customer payment follow-ups and maintaining high professionalism during negotiations. You will educate customers on payment channels, inform them about new products, and review daily performance in total collections.

Fresh graduates are encouraged to apply. A Diploma or Degree is acceptable, with proficiency in English and Malay, MS Office, and good listening and empathy skills required to deliver

Qualifications

• Diploma or degree holder.
• Fresh graduates encouraged to apply.
• Good communication skills in English and Malay.
• Proficient in MS Office and basic PC knowledge.
• Strong listening and empathy skills.
• Persuasive, with the ability to influence positive actions and behaviors.
• Able to handle and manage stress effectively.

Responsibilities

• To follow up closely with customers regarding their payment from time to time as required.
• Work closely with other team members and other staff.
• Educate customers to make payment promptly.
• Inform customers about new payment channels and product.
• Review on individual daily performance (total collection).
• Deliver good customer service and maintain high professionalism during negotiation with customers.

Skills

Communication skills

Listening skills

Empathy

Persuasion

Stress management

Education

Diploma or Degree

Tools

MS Office

Basic PC knowledge

Job description

To follow up closely with customers regarding their payment from time to time as required.

Work closely with other team members and other staff.

Educate customers to make payment promptly.

Inform customers about new payment channels and product.

Review on individual daily performance (total collection).

Deliver good customer service and maintain high professionalism during negotiation with customers.

Job Requirements:

Minimum Diploma, or Degree holder.

Fresh graduates are encouraged to apply.

Good communication skills in English and Malay.

Proficient in MS Office and basic PC knowledge.

Strong listening and empathy skills.

Persuasive, with the ability to influence positive actions and behaviors.

Able to handle and manage stress effectively.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.