Credit Control Executive

BIG GRAIN CREDIT SDN. BHD.; Kuching; On-site; MYR 36,000 - 60,000; Full time

Job summary

BIG GRAIN CREDIT SDN. BHD.

in Kuching invites a responsible Credit Control Executive to manage overdue accounts, follow up on repayments via phone, WhatsApp, SMS and email, and maintain healthy collection performance. Responsibilities include reviewing aging reports, negotiating repayment arrangements, updating records and customer logs, preparing collection status updates, and escalating difficult cases when needed.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in credit control or debt collection is an advantage.
• Good communication and negotiation skills.

Responsibilities

• Follow up with customers on overdue accounts via phone, WhatsApp, SMS, and emails.
• Negotiate repayment arrangements and monitor payment commitments.
• Ensure monthly collection targets are achieved.
• Update collection records and customer communication logs.
• Review aging reports and monitor delinquent accounts.
• Prepare collection reports and status updates.
• Escalate difficult cases to management when necessary.
• Handle customer enquiries related to outstanding payments.
• Maintain professional and positive customer relationships.

Skills

Customer service

Negotiation

Communication

Debt collection

Independent work

Education

SPM / Diploma / Degree

Job description

We are looking for a responsible and result-oriented Credit Control Executive to manage overdue accounts, follow up on customer repayments, and maintain healthy collection performance.

Job Responsibilities

Collection & Recovery

Follow up with customers on overdue accounts via phone calls, WhatsApp, SMS, and emails.
、WhatsApp.

Negotiate repayment arrangements and monitor payment commitments.

Ensure monthly collection targets are achieved.

Update collection records and customer communication logs.

Account Monitoring

Review aging reports and monitor delinquent accounts.

Prepare collection reports and status updates.

Escalate difficult cases to management when necessary.

Customer Service

Handle customer enquiries related to outstanding payments.

Maintain professional and positive customer relationships.

Requirements

Minimum SPM, Diploma or Degree in any field.

Fresh graduates are encouraged to apply.

Experience in credit control, debt collection, banking, finance, or customer service will be an added advantage.

Good communication and negotiation skills.

Able to work independently and under pressure.