CREDIT RECOVERY EXECUTIVE

Private Advertiser; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Structured training and guidance

Career progression opportunities

Commission incentives

Job summary

Private Advertiser is seeking a debt collection professional to manage overdue accounts and negotiate repayment plans. Training will be provided, and you will contact customers through calls, SMS, WhatsApp, and other approved channels.

The role emphasizes hitting monthly collection targets while maintaining accurate records and handling inquiries professionally. Fresh graduates are encouraged to apply and will receive structured guidance and opportunities for progression.

Qualifications

• Previous debt collection, banking, customer service or telesales experience is advantageous.
• Fresh graduates and those with no collection experience are welcome.
• Good verbal communication and interpersonal skills.
• Able to communicate in Bahasa Malaysia and English.
• Target-driven and able to work under performance-based environments.

Responsibilities

• Manage and follow up on a portfolio of overdue customer accounts.
• Contact customers via telephone, SMS, WhatsApp and other approved communication channels.
• Understand customers' payment circumstances and negotiate reasonable repayment arrangements.
• Monitor and follow up on payment promises and agreed instalments.
• Encourage customers to settle outstanding balances within agreed timelines.
• Maintain accurate and updated customer/account information in the system.
• Assist with locating customers where contact information is outdated or unavailable.
• Work towards and achieve assigned monthly collection targets.
• Respond to customer enquiries and complaints in a polite and professional manner.
• Escalate complicated or sensitive cases to the Team Leader or Management.

Skills

Verbal communication

Interpersonal skills

Bahasa Malaysia

English

Target-driven

Basic computer skills

Job description

You will be responsible for managing assigned customer accounts, contacting customers regarding overdue payments, understanding their financial situation, negotiating suitable repayment arrangements and achieving monthly recovery targets. Training will be provided, so candidates without previous debt collection experience are encouraged to apply.

Key responsibilities

Manage and follow up on a portfolio of overdue customer accounts.

Contact customers via telephone, SMS, WhatsApp and other approved communication channels.

Understand customers' payment circumstances and negotiate reasonable repayment arrangements.

Monitor and follow up on payment promises and agreed instalments.

Encourage customers to settle outstanding balances within agreed timelines.

Maintain accurate and updated customer/account information in the system.

Assist with locating customers where contact information is outdated or unavailable.

Work towards and achieve assigned monthly collection targets.

Respond to customer enquiries and complaints in a polite and professional manner.

Escalate complicated or sensitive cases to the Team Leader or Management.

About you

Previous experience in debt collection, banking, customer service, telesales or sales will be an advantage.

Fresh graduates and candidates with no collection experience are welcome.

Good verbal communication and interpersonal skills.

Able to communicate in Bahasa Malaysia and English.

Comfortable and confident communicating with customers over the telephone.

Target-oriented and able to work under performance-based environments.

Patient and professional when dealing with challenging customers.

Basic computer skills.

Willing to learn new systems, procedures and collection techniques.

Competitive basic salary + attractive collection commission/incentives

Performance-based bonuses.

Structured training and guidance.

Career progression opportunities.

Supportive and professional working environment.

Opportunity to develop valuable experience in banking, credit management and debt recovery.