DEBT RECOVERY COLLECTION EXECUTIVE

Mission Consultancy Services Sdn. Bhd.; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

EPF / SOCSO

Annual leave

Job summary

Mission Consultancy Services Sdn. Bhd. seeks a Debt Collection Executive to manage overdue accounts, contact clients, negotiate payments, and guide repayment options. You will maintain customer files, prepare statements for credit departments, and draft letters to inform debtors and agencies when needed.

This full-time role in Petaling Jaya requires strong communication, negotiation skills, and attention to detail to recover debts effectively.

Qualifications

• Malaysian citizens only.
• Minimum 2 years experience in related role.
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Capable of critical thinking and sound judgment.
• Education: SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Responsibilities

• Make Calls to Clients: contact clients about overdue payments and discuss plans.
• Negotiate Payment Schedules: establish feasible repayment plans with customers.
• Advise Customers: explain payment options and potential further actions.
• Maintain Customer Files: keep accurate contact and debt information.
• Prepare Statements: draft statements for credit departments and banks.
• Write Letters: inform debtors and agencies if agreements are not met.
• Answer Phones: handle inbound inquiries and provide assistance.

Skills

Interpersonal skills

Negotiation

Persuasion

Communication

Prioritization

Excel

Google Sheets

Education

SPM or higher

Tools

Microsoft Excel

Google Sheets

Job description

As a Debt Collection Executive, you will play a crucial role in managing overdue bills and facilitating the collection of payments. Your responsibilities include contacting clients to discuss their debts, negotiating payment terms, and advising on various repayment options. If an agreement cannot be reached, you will take necessary actions to collect outstanding debts.

Key Responsibilities :

• Make Calls to Clients : Contact clients via phone (home, work, or mobile) to discuss their overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules : Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.
• Advise Customers : Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.
• Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
• Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
• Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
• Answer Phones : Handle incoming calls from customers and other individuals, addressing queries and providing assistance.

Requirements :

• Malaysian citizens only.
• Minimum 2 years experience in related role
• Excellent interpersonal, negotiation, and persuasion skills.
• Proficient in Microsoft Office, especially Excel/Google Sheets.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.
• Capable of critical thinking and sound judgment.
• Education : SPM, Diploma, Bachelors Degree, Post Graduate Diploma, or Professional Degree.

Job Type :

• Full-time
• Salary : To be discussed based on experience

Benefits :

• Health insurance
• Performance bonuses
• EPF / SOCSO
• Annual leave

Schedule :Day shift

Petaling Jaya : Reliable commute or planning to relocate before starting work (Required)