Credit Control Executive: Mastering Collections & Cashflow

BIG GRAIN CREDIT SDN. BHD.; Kuching; On-site; MYR 36,000 - 60,000; Full time

Job summary

BIG GRAIN CREDIT SDN. BHD.

in Kuching invites a responsible Credit Control Executive to manage overdue accounts, follow up on repayments via phone, WhatsApp, SMS and email, and maintain healthy collection performance. Responsibilities include reviewing aging reports, negotiating repayment arrangements, updating records and customer logs, preparing collection status updates, and escalating difficult cases when needed.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in credit control or debt collection is an advantage.
• Good communication and negotiation skills.

Responsibilities

• Follow up with customers on overdue accounts via phone, WhatsApp, SMS, and emails.
• Negotiate repayment arrangements and monitor payment commitments.
• Ensure monthly collection targets are achieved.
• Update collection records and customer communication logs.
• Review aging reports and monitor delinquent accounts.
• Prepare collection reports and status updates.
• Escalate difficult cases to management when necessary.
• Handle customer enquiries related to outstanding payments.
• Maintain professional and positive customer relationships.

Skills

Customer service

Negotiation

Communication

Debt collection

Independent work

Education

SPM / Diploma / Degree

Job description

BIG GRAIN CREDIT SDN. BHD.

in Kuching invites a responsible Credit Control Executive to manage overdue accounts, follow up on repayments via phone, WhatsApp, SMS and email, and maintain healthy collection performance. Responsibilities include reviewing aging reports, negotiating repayment arrangements, updating records and customer logs, preparing collection status updates, and escalating difficult cases when needed.