DEBT RECOVERY COLLECTION EXECUTIVE

GALA TRACK SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

GALA TRACK SDN BHD in Kuala Lumpur is seeking a Debt Recovery Collection Executive to join our debt collection operations. You will contact customers with overdue accounts, assess payment situations and negotiate feasible repayment arrangements to meet monthly targets.

The role requires strong communication, persistence and the ability to work independently as well as in a team; Bahasa Malaysia and English are required, with other languages an advantage.

Qualifications

• Previous experience in debt collection, telecollection, banking, credit, customer service or sales is an advantage.
• Good communication and negotiation skills.
• Confident speaking to customers and handling objections.
• Target-oriented, disciplined and persistent.
• Able to communicate in Bahasa Malaysia and English. Other languages are an advantage.

Responsibilities

• Contact customers by telephone, WhatsApp and other approved communication channels regarding overdue payments.
• Explain outstanding balances and payment requirements clearly and professionally.
• Discuss customers' financial situations and negotiate realistic payment arrangements.
• Follow up on promised payments and ensure agreed payment plans are maintained.
• Maintain accurate records of customer conversations, commitments and payments in the collection system.
• Conduct appropriate follow-ups on unpaid or broken payment promises.
• Handle customer enquiries, complaints and objections professionally.
• Escalate difficult, disputed or sensitive accounts to the supervisor when necessary.
• Achieve individual and team monthly collection targets/KPIs.
• Follow the company's collection procedures, client instructions, confidentiality requirements and applicable laws/regulations.

Skills

Communication

Negotiation

Debt collection

Bahasa Malaysia

English

Job description

We are looking for a Debt Recovery Collection Executive to join our Debt Collection Agency (DCA). The successful candidate will be responsible for contacting customers with overdue accounts, understanding their payment situation, negotiating suitable repayment arrangements and achieving monthly collection targets.

Key responsibilities

Contact customers by telephone, WhatsApp and other approved communication channels regarding overdue payments.

Explain outstanding balances and payment requirements clearly and professionally.

Discuss customers' financial situations and negotiate realistic payment arrangements.

Follow up on promised payments and ensure agreed payment plans are maintained.

Maintain accurate records of customer conversations, commitments and payments in the collection system.

Conduct appropriate follow-ups on unpaid or broken payment promises.

Handle customer enquiries, complaints and objections professionally.

Escalate difficult, disputed or sensitive accounts to the supervisor when necessary.

Achieve individual and team monthly collection targets/KPIs.

Follow the company's collection procedures, client instructions, confidentiality requirements and applicable laws/regulations.

About you

Previous experience in debt collection, telecollection, banking, credit, customer service or sales is an advantage.

Good communication and negotiation skills.

Confident speaking to customers and handling objections.

Target-oriented, disciplined and persistent.

Able to work independently and as part of a team.

Basic computer skills.

Able to communicate in Bahasa Malaysia and English. Other languages are an advantage.