Customer Service Officer – Ocean & Air Freight

Nippon Express (M) Sdn Bhd; Iskandar Puteri; On-site; MYR 50,000 - 84,000; Full time

Job summary

Nippon Express (M) Sdn Bhd is hiring a Customer Service Officer to manage end-to-end bookings for ocean and air freight, provide proactive tracking updates, and quote freight rates.

The role requires a diploma or bachelor’s in logistics or related field, 2–3 years of freight forwarding experience, and strong knowledge of Incoterms and customs procedures. Excellent communication and multitasking abilities are essential.

Qualifications

• 2–3 years of hands-on customer service in freight forwarding.
• Strong understanding of Incoterms and customs clearance processes.
• Experience with ocean/air freight documentation and tracking tools.

Responsibilities

• Execute end-to-end bookings for ocean freight (FCL/LCL) and air freight shipments.
• Provide timely tracking updates, transit times, and freight rate quotations.
• Prepare and verify shipping documents (BLs, HAWB/MAWB, manifests).
• Coordinate with lines, airlines, co-loaders, hauliers, and warehouse teams to ensure on-time deliveries.
• Troubleshoot transit delays, customs holds, and cargo discrepancies.
• Prepare monthly reports and statistics per management requirements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Diploma/Bachelor in Logistics or related

Tools

MS Office

Job description

Customer Service Officer - Ocean & Air Freight

Execute end-to-end bookings for ocean freight (FCL/LCL) and air freight shipments.

Provide timely tracking updates, transit times, and freight rate quotations to customers.

Prepare and verify accurate shipping documents, including Bills of Lading (BL), Air Waybills (HAWB/MAWB), and manifest submissions.

Liaise with shipping lines, airlines, co-loaders, hauliers, and warehouse teams to ensure on-time delivery.

Proactively troubleshoot transit delays, customs holds, and cargo discrepancies.

Prepare monthly report & statistic as per the Management requirement.

Job Requirement

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business, or a related field.

Minimum 2-3 years of hands‑on customer service experience within a freight forwarding environment.

Strong understanding of Incoterms, customs clearance processes, and ocean/air freight documentation.

Proficiency in Microsoft Office (Excel, Outlook).

Excellent communication skills, strong problem‑solving abilities, and the capacity to multitask under tight deadlines.

Nippon Express is the global market leader in the international logistics industry; offering expertise in air and ocean freight, overland transport, contract logistics solutions as well as warehousing services. We offer sophisticated logistical solutions backed by the world; largest global logistics network with more than 460 offices and warehouses together with our highly trained human resources and well organized support from our own IT system. We continue to be one of the world's leading global logistics provider offering tailor-made services to best suit our clients' everyday needs.

Nippon Express is the global market leader in the international logistics industry; offering expertise in air and ocean freight, overland transport, contract logistics solutions as well as warehousing services. We offer sophisticated logistical solutions backed by the world; largest global logistics network with more than 460 offices and warehouses together with our highly trained human resources and well organized support from our own IT system. We continue to be one of the world's leading global logistics provider offering tailor-made services to best suit our clients' everyday needs.