Coordinator

Zhao Xi TCM Centre Sdn Bhd; Selangor; On-site; MYR 28,000 - 44,000; Full time

Job summary

Zhao Xi TCM Centre Sdn Bhd is expanding and seeking a diligent Full-Time Coordinator to ensure smooth clinic operations and outstanding patient experiences. You will welcome patients, manage appointments, handle inquiries via phone and WhatsApp, and assist practitioners as needed.

Training will be provided for herbal medicines and clinic procedures, with emphasis on confidentiality and teamwork in a fast-paced healthcare environment.

Qualifications

• Minimum SPM or equivalent.
• Diploma in Healthcare, Business Administration, Customer Service, or related fields is an advantage.
• Experience in customer service, clinic operations, retail, hospitality, or healthcare is preferred.
• Fresh graduates are encouraged to apply; training will be provided.

Responsibilities

• Welcome and register patients with professionalism and warmth.
• Schedule appointments and manage the clinic appointment system.
• Handle patient enquiries via phone, WhatsApp, and walk-ins.
• Assist TCM practitioners during consultations and treatments when required.
• Process patient registrations, payments, receipts, and daily cash transactions.
• Dispense herbal medicine and healthcare products according to clinic procedures (training provided).
• Maintain accurate patient records and ensure confidentiality.
• Monitor clinic supplies and coordinate inventory replenishment.
• Maintain cleanliness and organisation of the reception and treatment areas.
• Support health talks, promotional activities, and community events when required.
• Ensure excellent customer service and a positive patient experience at every visit.

Skills

Customer service

Communication

Organisational skills

Multitasking

MS Office

Teamwork

Attention to detail

Education

SPM or equivalent

Diploma in Healthcare / Business / Customer Service

Tools

Microsoft Office

Job description

The Xi Group is a growing healthcare and wellness organization committed to delivering quality Traditional Chinese Medicine (TCM) and fertility care through innovation, professionalism, and patient-centred services.

With Xi TCM as our flagship brand and Xi Fertility as our specialized fertility care division, we aim to make holistic healthcare more accessible while supporting individuals and families throughout their health and wellness journeys.

As we continue to expand, The Xi Group is hiring a Full-Time Coordinator to join our growing team. We are looking for a passionate, dedicated, and proactive individual who is eager to grow with us and contribute to our mission of delivering exceptional healthcare services.

About the role

As a Coordinator, you will play an important role in ensuring our clinics operate efficiently while providing exceptional patient experiences.

Your responsibilities include:

Welcome and register patients with professionalism and warmth.

Schedule appointments and manage the clinic appointment system.

Handle patient enquiries via phone, WhatsApp, and walk-ins.

Assist TCM practitioners during consultations and treatments when required.

Process patient registrations, payments, receipts, and daily cash transactions.

Dispense herbal medicine and healthcare products according to clinic procedures (training provided).

Maintain accurate patient records and ensure confidentiality.

Monitor clinic supplies and coordinate inventory replenishment.

Maintain cleanliness and organisation of the reception and treatment areas.

Support health talks, promotional activities, and community events when required.

Ensure excellent customer service and a positive patient experience at every visit.

Branch Locations

We are currently hiring for our branches at:

Atria Shopping Gallery

Pavilion Bukit Jalil

Damansara City Mall (DC Mall)

Setia Alam

Qualifications

Minimum SPM or equivalent.

Diploma in Healthcare, Business Administration, Customer Service, or related fields is an advantage.

Experience

Experience in customer service, clinic operations, retail, hospitality, or healthcare is preferred.

Fresh graduates and candidates without clinic experience are encouraged to apply as comprehensive training will be provided.

Skills & Attributes

Friendly, caring, and customer-oriented personality.

Excellent communication and interpersonal skills.

Good organisational and multitasking abilities.

Comfortable using computers and Microsoft Office.

Able to work independently and as part of a team.

Responsible, reliable, and detail-oriented.

Proficient in English, Bahasa Malaysia, and/or Mandarin is an added advantage.

We're Looking For Someone Who

Enjoys helping people and making a positive difference.

Is proactive, responsible, and eager to learn.

Thrives in a fast-paced healthcare environment.

Wants to grow with a dynamic and expanding healthcare organisation.

We are a dynamic, exciting place to work. We hire exceptional people, and every one of them is empowered to think independently, take initiative and be innovative. We invite you to explore the world of opportunities waiting for you.

We are a dynamic, exciting place to work. We hire exceptional people, and every one of them is empowered to think independently, take initiative and be innovative. We invite you to explore the world of opportunities waiting for you.