Branch Supervisor

Talent Recruit; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Talent Recruit is seeking a Branch Supervisor to oversee daily clinic operations in the Kuala Lumpur area. You will lead a team of healthcare professionals, ensure regulatory compliance, manage inventory, and drive patient satisfaction through excellent service and effective treatment planning.

The role emphasizes leadership, staff development, and revenue growth through clinic performance, with a focus on high-quality patient care in the wellness and TCM space.

Qualifications

• At least 2 years of relevant experience in a supervisory or managerial role within healthcare industry.
• A passion for the retail and healthcare industries, with a commitment to delivering excellent customer service.
• Willing to work on Saturday.

Responsibilities

• Oversee daily clinic operations and ensure smooth functioning of the branch.
• Ensure compliance with local healthcare regulations and company standards.
• Manage inventory and supplies for herbal products and clinic operations.
• Monitor patient safety, cleanliness, and equipment maintenance.
• Lead and supervise healthcare professionals and support staff.
• Conduct performance evaluations and provide staff development opportunities.
• Promote a collaborative and positive work environment.
• Drive customer satisfaction by delivering excellent service and handling patient concerns promptly.
• Oversee patient consultations, treatment plans, and follow-ups as appropriate.
• Promote customer education about TCM practices and health management.
• Monitor clinic sales goals and service offerings to drive revenue growth.
• Track KPIs and manage budgets for clinic operations.
• Conduct regular audits to ensure quality standards and proper patient record documentation.

Skills

Leadership

Customer service

Healthcare knowledge

Job description

We are representing our esteemed client in the Traditional Chinese Medicine (TCM) industry in their search for a dedicated and dynamic individual to join their growing team as a Branch Supervisor. We are seeking a candidate who is passionate about wellness and healthcare, with strong leadership skills and a customer-oriented mindset to oversee daily operations and ensure the smooth functioning of the branch.

Job Responsibilities:

• Oversee daily operations, ensuring smooth and efficient clinic activities.
• Ensure compliance with local healthcare regulations, TCM protocols, andcompany standards.
• Manage branch inventory, including herbal products, acupuncture needles, another supplies.
• Monitor clinic cleanliness, patient safety, and equipment maintenance.
• Lead, motivate, and supervise a team of healthcare professionals, including incensed practitioners, support staff, and administrative personnel.
• Recruit, hire, and train staff in accordance with company policies and TCM best practices.dedicated
• Conduct regular performance evaluations, provide feedback, and implement professional development opportunities.
• Foster a collaborative and positive work environment.
• Ensure a high level of customer satisfaction by promoting excellent service and addressing any patient concerns or complaints promptly.
• Oversee customer consultations, treatment plans, and follow-ups, ensuring TCM practitioners are safe, effective, and appropriate care.
• Assist in promoting customer education about TCM practices, therapies, and health management.
• Drive revenue growth by overseeing clinic sales goals and service offerings.
• Monitor financial performance, track KPIs, and manage budgets for clinic operations.
• Conduct regular audits and assessments of the clinics operations to ensure quality standards are met.
• Ensure proper documentation of patient records and medical histories in accordance with privacy laws.

Job Requirements:

• At least 2 years of relevant experience in a supervisory or managerial role within healthcare industry.
• A passion for the retail and healthcare industries, with a commitment to delivering excellent customer service.
• Willing to work on Saturday.

Only shortlisted candidate will be notified.