Content Safety Quality Architect

TikTok; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a skilled SMO Delivery Specialist to join the Safety Model Operations team. You will help build, review, and optimize safety data and SOPs that guide global enforcement and AI model evaluation.

The role requires experience in Trust & Safety, QA, and data labeling, plus strong English and Thai abilities for cross-border coordination. You will work with Operations, Algorithm, Product, and regional teams to raise data quality and model interception effectiveness.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Exceptional logical reasoning and synthesis skills; able to navigate complex scenarios.
• Professional working proficiency in English with strong written and verbal communication.
• Thai proficiency is required for daily liaison with the Thai market team.
• Familiarity with machine learning logic and data labeling frameworks is a strong plus.

Responsibilities

• Construct and iterate the core Golden Sets for the content safety ecosystem and establish data standards for platform safety policies and AI model evaluation.
• Conduct deep-dive analyses on high-risk safety cases to identify misapplication patterns and translate policies into SOPs and operational guidelines.
• Drive the content safety data closed-loop by collaborating with cross-functional teams to identify vulnerabilities and improve human review quality and AI interception efficacy.
• Systematize universal methodologies for content quality management and establish robust daily QA mechanisms.

Skills

Trust & Safety

QA

AI data evaluation

Policy operations

English proficiency

Thai language

Analytical reasoning

Job description

TikTok is seeking a skilled SMO Delivery Specialist to join the Safety Model Operations team. You will help build, review, and optimize safety data and SOPs that guide global enforcement and AI model evaluation.

The role requires experience in Trust & Safety, QA, and data labeling, plus strong English and Thai abilities for cross-border coordination. You will work with Operations, Algorithm, Product, and regional teams to raise data quality and model interception effectiveness.