Content Review & Trust & Safety Analyst

Genpact; Selangor; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Restaurant perks

Job summary

Genpact in Malaysia is hiring a Customer Service - Content Review Analyst for Trust and Safety. You will monitor and rate content across video, audio, text, images, and documents, applying policy guidelines to classify and label items.

The role requires an undergraduate degree with 0-1 years experience, social media savvy, objective judgment, and strong professionalism. You will work in a 24/7 environment with rotating shifts and contribute to data quality and model training.

Qualifications

• Undergraduate / bachelor’s degree with 0-1 years of work experience in a reputed company.
• Should have solid understanding of workflow, tools used for providing services - Experience working as an Agent in same/similar workflows.
• Social media savvy
• Demonstrated stable job tenure.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Highest level of professionalism and self-motivation
• Neutral mindset to digital content that needs classification & policy review.
• Strong emotional intelligence and resilience
• Accurate and critical work attitude
• Ability to think critically and make quick decisions.
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset.

Responsibilities

• Actively listen & review sensitive & egregious content for Inappropriate Language, Intent, Title / Thumbnails, and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content.
• Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.
• Neutral mind-set to digital content that needs classification & policy review.

Skills

Social media savvy

Neutral mindset

Emotional intelligence

Critical thinking

Education

Bachelor's degree

Job description

Genpact in Malaysia is hiring a Customer Service - Content Review Analyst for Trust and Safety. You will monitor and rate content across video, audio, text, images, and documents, applying policy guidelines to classify and label items.

The role requires an undergraduate degree with 0-1 years experience, social media savvy, objective judgment, and strong professionalism. You will work in a 24/7 environment with rotating shifts and contribute to data quality and model training.