Content Reviewer

ITCAN Business Solutions Sdn Bhd; Selangor; On-site; MYR 20,000 - 36,000; Full time

Benefits offered by this job

Shift allowance RM 200–RM 400

Job summary

ITCAN Business Solutions Sdn Bhd in Petaling, Malaysia, is seeking a content reviewer to assess user-generated content and enforce guidelines. The role involves actionable moderation, policy knowledge, and strong communication with users.

You will stay updated on evolving content policies, verify information accuracy, and collaborate with legal and support teams to resolve issues, ensuring documentation for audits.

Responsibilities

• Review and assess user-generated content to ensure compliance with content guidelines and policies
• Enforce content policies consistently and fairly, taking action on content that violates guidelines
• Verify accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information
• Stay up-to-date with changing content policies and ensure content adheres to legal/regulatory requirements
• Communicate with users to provide guidance on policy violations and address concerns professionally
• Maintain records of content reviews and actions for audit and reporting purposes
• Provide feedback to improve content policies and review processes
• Collaborate with legal, customer support, and moderation teams to resolve complex content-related issues
• Stay informed about emerging content trends and threats to proactively identify issues

Job description

ITCAN Business Solutions Sdn Bhd - Petaling

Rotational Shift ; 5 days work , 2 days off (RM 200 - 400 allowance)

Duties and Responsibilities :

Review and assess user-generated content, including text, images, videos, and audio, to ensure it complies with our content guidelines and policies

Enforce content policies consistently and fairly, taking appropriate action on content that violates guidelines, which may include content removal, warnings, or escalating issues to higher management

Verify the accuracy of information in content submissions, checking for factual errors, plagiarism, and misleading information

Stay up-to-date with changing content policies and guidelines, and ensure all content adheres to legal and regulatory requirements

Communicate with users to provide guidance on content policy violations, answer questions, and address concerns in a professional and courteous manner

Maintain accurate records of content reviews, actions taken, and any relevant user interactions, ensuring proper documentation for audit and reporting purposes

Provide feedback and insights to improve content policies, guidelines, and the review process

Collaborate with cross-functional teams, including legal, customer support, and moderation teams, to resolve complex content-related issues

Stay informed about emerging content trends and threats on the internet to proactively identify and address potential issues