Content Review Analyst

GENPACT MALAYSIA SDN. BHD.; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Genpact Malaysia Sdn. Bhd. invites applications for a Customer Service - Content Review Analyst, Trust and Safety. The role focuses on monitoring quality, calibration, and audits of sensitive content to ensure policy compliance, with a 24/7 schedule.

Ideal candidates have an undergraduate degree, experience as an agent in similar workflows, and the ability to review content objectively while maintaining professionalism and resilience in a fast-paced environment.

Qualifications

• Undergraduate / bachelor’s degree with 0-1 years of work experience.
• Solid understanding of workflows and tools used for providing services.
• Experience working as an agent in similar workflows.

Responsibilities

• Monitor and report agent-wise and team level quality.
• Conduct calibration, and perform fraud and compliance audits.
• Review content for Inappropriate Language, Intent, Title / Thumbnails and other policy items.

Skills

Social media savvy

Objectivity

Fast decision making

Team player

Emotional intelligence

Education

Undergraduate / Bachelor’s degree

Job description

With a startup spirit and 125,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

We're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Customer Service - Content Review Analyst, Trust and Safety!

In this role, you will be responsible to monitor and report agent-wise and team level quality, conduct calibration, performing fraud and compliance audits.

Responsibilities

Actively listen & review sensitive & egregious content for Inappropriate Language, Intent, Title / Thumbnails, and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content.

Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.

Neutral mind-set to digital content that needs classification & policy review.

Qualifications we seek in you!

Minimum Qualifications

Undergraduate / bachelor’s degree with 0-1 years of work experience in a reputed company

Should have solid understanding of workflow, tools used for providing services - Experience working as an Agent in same/similar workflows.

Social media savvy

Demonstrated stable job tenure.

Ability to perform duties objectively, devoid of inherent biases or personal beliefs.

Highest level of professionalism and self-motivation

Preferred Qualifications/ Skills

Neutral mind-set to digital content that needs classification & policy review.

Strong emotional intelligence and resilience

Accurate and critical work attitude

Ability to think critically and make quick decisions.

Enthusiastic and proactive team player

Collaborative and has a growth mindset.

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, suicide/self-harm, child abuse, and hate speech.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, se x, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients, guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies. Today, we generate impact for over 100 clients and have grown to over 100K employees. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work - because transformation happens here.