Content Review Analyst

Genpact; Selangor; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Restaurant perks

Job summary

Genpact in Malaysia is hiring a Customer Service - Content Review Analyst for Trust and Safety. You will monitor and rate content across video, audio, text, images, and documents, applying policy guidelines to classify and label items.

The role requires an undergraduate degree with 0-1 years experience, social media savvy, objective judgment, and strong professionalism. You will work in a 24/7 environment with rotating shifts and contribute to data quality and model training.

Qualifications

• Undergraduate / bachelor’s degree with 0-1 years of work experience in a reputed company.
• Should have solid understanding of workflow, tools used for providing services - Experience working as an Agent in same/similar workflows.
• Social media savvy
• Demonstrated stable job tenure.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Highest level of professionalism and self-motivation
• Neutral mindset to digital content that needs classification & policy review.
• Strong emotional intelligence and resilience
• Accurate and critical work attitude
• Ability to think critically and make quick decisions.
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset.

Responsibilities

• Actively listen & review sensitive & egregious content for Inappropriate Language, Intent, Title / Thumbnails, and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content.
• Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.
• Neutral mind-set to digital content that needs classification & policy review.

Skills

Social media savvy

Neutral mindset

Emotional intelligence

Critical thinking

Education

Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

With a startup spirit and 125,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Customer Service - Content Review Analyst, Trust and Safety!

In this role, you will be responsible to monitor and report agent-wise and team level quality, conduct calibration, performing fraud and compliance audits.

Responsibilities

Actively listen & review sensitive & egregious content for Inappropriate Language, Intent, Title / Thumbnails, and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content.

Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.

Neutral mind-set to digital content that needs classification & policy review.

Qualifications we seek in you!

Minimum Qualifications

Undergraduate / bachelor’s degree with 0-1 years of work experience in a reputed company

Should have solid understanding of workflow, tools used for providing services - Experience working as an Agent in same/similar workflows.

Social media savvy

Demonstrated stable job tenure.

Ability to perform duties objectively, devoid of inherent biases or personal beliefs.

Highest level of professionalism and self-motivation

Preferred Qualifications/ Skills

Neutral mind-set to digital content that needs classification & policy review.

Strong emotional intelligence and resilience

Accurate and critical work attitude

Ability to think critically and make quick decisions.

Enthusiastic and proactive team player

Collaborative and has a growth mindset.

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, suicide/self-harm, child abuse, and hate speech.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, se x, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com . Follow us onTwitter,Facebook,LinkedIn, andYouTube.