Content Moderator (English) - Open to Malaysians Only

TP; Kampung Malaysia Tambahan; On-site; MYR 48,000 - 80,000; Full time

Benefits offered by this job

Wellness program

Job summary

TP is seeking a Content Moderator to review and manage user-generated internet content. You will follow client policies to uphold community guidelines, work on a rotation schedule, and participate in continuous training while maintaining confidentiality and high quality in every case.

The role requires a Bachelor’s or Diploma and C1 English proficiency, with experience in KPI-driven, high-volume environments.

Qualifications

• Bachelor’s Degree or Diploma or equivalent in any discipline.
• Must have C1 level English proficiency (reading, writing, speaking and aural comprehension).

Responsibilities

• Review, classify and/or remove user content per client policies.
• Maintain high quality and meet KPI targets.
• Escalate issues according to procedures.
• Protect confidentiality and handle user information securely.
• Participate in ongoing training and development.
• Follow all instructions and communications across channels.

Skills

English C1

KPI mindset

Multitasking

Attention to detail

Shift rotation

High resilience

Education

Bachelor’s or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

Responsibilities

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.

Qualifications

• Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) link

Required Skills

• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Must be able to speak, read and write the required language to support.

Preferred Skills

• Deep familiarity with social media, internet laws, policy regulations and market knowledge.
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.

Technical Skills

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.