Contact Center Associate — Service & Insights

AIA Hong Kong and Macau; Cyberjaya; On-site; MYR 39,060 - 55,800; Full time

Job summary

A leading insurance firm in Cyberjaya is seeking a dedicated ASSOCIATE-CONTACT CENTRE to provide exceptional customer service support. You will assist policyholders and financial service consultants through various Contact Centre channels, resolving inquiries regarding life insurance. The ideal candidate will have excellent communication and problem-solving skills, while striving to meet service quality standards. This position offers full-time employment with opportunities for personal and professional growth.

Qualifications

• Experience in customer service environments preferred.
• Ability to handle customer enquiries effectively.
• Strong analytical skills to drive system optimization.

Responsibilities

• Provide excellent customer service support via Contact Centre channels.
• Resolve customer problems and escalate when necessary.
• Ensure all customer interactions are accurately logged in the CRM system.

Skills

Excellent customer service skills

Problem-solving abilities

Strong communication skills

Tools

CRM systems

WFM tools

Job description

A leading insurance firm in Cyberjaya is seeking a dedicated ASSOCIATE-CONTACT CENTRE to provide exceptional customer service support. You will assist policyholders and financial service consultants through various Contact Centre channels, resolving inquiries regarding life insurance. The ideal candidate will have excellent communication and problem-solving skills, while striving to meet service quality standards. This position offers full-time employment with opportunities for personal and professional growth.