Cantonese-Speaking Customer Service Process Exec

Cognizant; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

Cognizant is seeking a customer service professional in Kuala Lumpur. The role involves handling inquiries via phone and live chat, delivering exceptional service, and addressing members’ questions with accuracy and care.

Ideal candidates will hold a diploma and have at least 1 year in insurance or financial customer support, with strong Cantonese and professional communication skills. Integrity and reliability are essential.

Qualifications

• Minimum Diploma Holder.
• 1 year of customer service experience in insurance or financial industry.
• Good knowledge of Healthcare and medical insurance product.
• Good communication skills and professional telephone manner.
• Fluent in Cantonese (reading, speaking, writing).
• Strong sense of responsibility with high level of integrity and trust.

Responsibilities

• Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner.
• Address members’ enquiries effectively and maintain satisfactory quality of customer service.
• Make appropriate recommendations to meet customers’ expectation.
• Escalate enquiries when necessary in line with internal guidelines.

Skills

Customer service

Phone support

Live chat

Communication skills

Telephone manner

Cantonese

Education

Diploma

Job description

Cognizant is seeking a customer service professional in Kuala Lumpur. The role involves handling inquiries via phone and live chat, delivering exceptional service, and addressing members’ questions with accuracy and care.

Ideal candidates will hold a diploma and have at least 1 year in insurance or financial customer support, with strong Cantonese and professional communication skills. Integrity and reliability are essential.