Concierge Specialist: VIP Perks & Local Experiences

THE RUMA HOTEL KL SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

THE RUMA HOTEL KL SDN. BHD. in Kuala Lumpur is seeking a dedicated Concierge to deliver warm, professional, and personalized service to all guests.

You will handle inquiries and arrange transportation, dining, tours, and other guest requests, offering expert recommendations on local attractions, restaurants, and events. The role requires a Diploma/Degree in Hospitality Management, 1–3 years in Concierge or Front Office in a 4–5 star hotel, excellent communication, and a passion for hospitality.

Qualifications

• Diploma or Degree in Hospitality Management or related field preferred.
• Minimum 1–3 years in Concierge, Front Office, or Guest Relations in a 4 or 5-star hotel
• Excellent communication and interpersonal skills
• Strong customer service orientation with a passion for hospitality
• Good knowledge of local attractions, restaurants, and transportation

Responsibilities

• Provide warm, professional, and personalized service to all guests
• Handle guest inquiries, requests, and arrangements (transportation, dining, tours, etc.)
• Offer expert recommendations on local attractions, restaurants, and events
• Coordinate bookings for restaurants, spa, entertainment, and travel
• Assist with luggage handling and escorting guests when required
• Maintain strong relationships with local vendors and service providers
• Manage special guest requests (VIP arrangements, celebrations, surprises)
• Ensure the Concierge desk is well-organized and presentable at all times
• Handle guest complaints or issues promptly and escalate when necessary
• Keep updated with hotel services, promotions, and local area knowledge

Skills

Excellent communication

Interpersonal skills

Customer service

Hospitality knowledge

Education

Diploma/Degree in Hospitality Management

Job description

THE RUMA HOTEL KL SDN. BHD. in Kuala Lumpur is seeking a dedicated Concierge to deliver warm, professional, and personalized service to all guests.

You will handle inquiries and arrange transportation, dining, tours, and other guest requests, offering expert recommendations on local attractions, restaurants, and events. The role requires a Diploma/Degree in Hospitality Management, 1–3 years in Concierge or Front Office in a 4–5 star hotel, excellent communication, and a passion for hospitality.