Lead Concierge & Guest Experience Manager

Westin Hotels & Resorts; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Westin Hotels & Resorts in Kuala Lumpur is seeking an experienced Concierge Manager to support all aspects of concierge services, delivering personalized guest experiences.

You will coordinate day-to-day operations, build relationships with local attractions, and guide staff to anticipate guest needs, ensuring a memorable stay.

This role requires a high school diploma or 2-year degree in hospitality and 2 years of guest services experience; a dynamic, team-oriented leader will thrive here.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.

Responsibilities

• Coordinates day-to-day operations to meet customer expectations and standards.
• Develops goals and plans to organize and accomplish work.
• Supports concierge team to drive guest satisfaction and financial results.
• Maintains knowledge of hotel services and facilities to assist guests.
• Provides check-in/check-out services and handles reservations as needed.
• Ensures VIP guests receive appropriate service and follow-up.

Skills

Guest services

Front desk

Customer service

Concierge

Education

High school diploma or GED

2-year hospitality degree

Job description

Westin Hotels & Resorts in Kuala Lumpur is seeking an experienced Concierge Manager to support all aspects of concierge services, delivering personalized guest experiences.

You will coordinate day-to-day operations, build relationships with local attractions, and guide staff to anticipate guest needs, ensuring a memorable stay.

This role requires a high school diploma or 2-year degree in hospitality and 2 years of guest services experience; a dynamic, team-oriented leader will thrive here.