Concierge Manager - Elevate Guest Experience & Revenue

Grand Hyatt; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Grand Hyatt Kuala Lumpur seeks a Concierge Manager to drive the concierge department in alignment with Hyatt International's corporate strategies and brand standards. You will assist the Assistant Director of Rooms to manage operations and administration, ensuring exceptional guest experiences and profitability.

Ideal candidates will have a hospitality degree or diploma, 2+ years in luxury hotel concierge leadership, and strong administrative and interpersonal skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality management.
• Minimum 2 years' work experience as Assistant Manager - Concierge or Concierge Manager in an international luxury hotel chain.
• Good problem solving, administrative and interpersonal skills are a must.
• Membership of the Clef's d'Or would be an asset.
• Malaysian government work permit restrictions: Malaysian citizen or Permanent Resident only.

Responsibilities

• The Concierge Manager assists the Assistant Director of Rooms in managing the concierge department as a successful independent profit center.
• Ensures maximum guest satisfaction by planning, organizing, directing and controlling both operation and administration.

Skills

Problem solving

Administrative skills

Interpersonal skills

Clefs d'Or (asset)

Education

Hospitality management degree/diploma

Job description

Grand Hyatt Kuala Lumpur seeks a Concierge Manager to drive the concierge department in alignment with Hyatt International's corporate strategies and brand standards. You will assist the Assistant Director of Rooms to manage operations and administration, ensuring exceptional guest experiences and profitability.

Ideal candidates will have a hospitality degree or diploma, 2+ years in luxury hotel concierge leadership, and strong administrative and interpersonal skills.