Head Concierge: Create Memorable Guest Experiences

Sheraton Hotels & Resorts; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Sheraton Hotels & Resorts is looking for a manager to oversee Concierge functions at our Kuala Lumpur location. The role involves supporting staff in providing exceptional guest services and maintaining the hotel's standards.

You will coordinate operations, manage guest requests, and develop relationships with local attractions to enhance the guest experience. The ideal candidate has a background in hospitality with experience in guest services, ensuring a unique and memorable stay for visitors.

Qualifications

• 2 years experience in guest services, front desk, or related area.
• High school diploma or GED required; 2-year degree preferred.

Responsibilities

• Coordinate daily operations to ensure guest satisfaction.
• Develop specific goals to prioritize and accomplish work.
• Establish relationships with local attractions and businesses.
• Provide check-in and check-out services as needed.
• Respond to emergency situations using appropriate procedures.

Skills

Guest services

Customer satisfaction

Concierge operations

Problem-solving

Coaching

Education

High school diploma or GED

2-year degree in Hospitality

Job description

Sheraton Hotels & Resorts is looking for a manager to oversee Concierge functions at our Kuala Lumpur location. The role involves supporting staff in providing exceptional guest services and maintaining the hotel's standards.

You will coordinate operations, manage guest requests, and develop relationships with local attractions to enhance the guest experience. The ideal candidate has a background in hospitality with experience in guest services, ensuring a unique and memorable stay for visitors.