Concierge

THE RUMA HOTEL KL SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

THE RUMA HOTEL KL SDN. BHD. in Kuala Lumpur is seeking a dedicated Concierge to deliver warm, professional, and personalized service to all guests.

You will handle inquiries and arrange transportation, dining, tours, and other guest requests, offering expert recommendations on local attractions, restaurants, and events. The role requires a Diploma/Degree in Hospitality Management, 1–3 years in Concierge or Front Office in a 4–5 star hotel, excellent communication, and a passion for hospitality.

Qualifications

• Diploma or Degree in Hospitality Management or related field preferred.
• Minimum 1–3 years in Concierge, Front Office, or Guest Relations in a 4 or 5-star hotel
• Excellent communication and interpersonal skills
• Strong customer service orientation with a passion for hospitality
• Good knowledge of local attractions, restaurants, and transportation

Responsibilities

• Provide warm, professional, and personalized service to all guests
• Handle guest inquiries, requests, and arrangements (transportation, dining, tours, etc.)
• Offer expert recommendations on local attractions, restaurants, and events
• Coordinate bookings for restaurants, spa, entertainment, and travel
• Assist with luggage handling and escorting guests when required
• Maintain strong relationships with local vendors and service providers
• Manage special guest requests (VIP arrangements, celebrations, surprises)
• Ensure the Concierge desk is well-organized and presentable at all times
• Handle guest complaints or issues promptly and escalate when necessary
• Keep updated with hotel services, promotions, and local area knowledge

Skills

Excellent communication

Interpersonal skills

Customer service

Hospitality knowledge

Education

Diploma/Degree in Hospitality Management

Job description

Provide warm, professional, and personalized service to all guests

Handle guest inquiries, requests, and arrangements (transportation, dining, tours, etc.)

Offer expert recommendations on local attractions, restaurants, and events

Coordinate bookings for restaurants, spa, entertainment, and travel

Assist with luggage handling and escorting guests when required

Maintain strong relationships with local vendors and service providers

Manage special guest requests (VIP arrangements, celebrations, surprises)

Ensure the Concierge desk is well-organized and presentable at all times

Handle guest complaints or issues promptly and escape when necessary

Keep updated with hotel services, promotions, and local area knowledge

Key Requirements

Diploma or Degree in Hospitality Management or related field preferred

Minimum 1–3 years in Concierge, Front Office, or Guest Relations in a 4 or 5-star hotel

Excellent communication and interpersonal skills

Strong customer service orientation with a passion for hospitality

Good knowledge of local attractions, restaurants, and transportation

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?


• How many years' experience do you have as a concierge?


• How many years of experience do you have in the Hotel Industry?

Hotel & Accommodation Services 51-100 employees

253 Hotel Suites ranging from Standard, Junior, Grand to Presidential Suites.

An entirely bespoke Hotel Brand managed by Urban Resort Concepts. The RuMa Hotel is veritable masterpiece blending together with culture and heritage , luxury and comfort, it commands all the conveniences of city life, as well as the absolute serenity of vintage Kuala Lumpur.

253 Hotel Suites ranging from Standard, Junior, Grand to Presidential Suites.

An entirely bespoke Hotel Brand managed by Urban Resort Concepts. The RuMa Hotel is veritable masterpiece blending together with culture and heritage , luxury and comfort, it commands all the conveniences of city life, as well as the absolute serenity of vintage Kuala Lumpur.