Concierge HR Service Desk Associate

Thornton Tomasetti; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

Abbott in Malaysia seeks an HR concierge professional to deliver transactional HR services with care and efficiency. The role focuses on resolving employee inquiries and guiding colleagues through HR processes, while maintaining accuracy and responsiveness.

You will support managers and staff, collaborate with Global HR Services peers, and contribute to continuous process improvements in a high-volume environment.

Qualifications

• Experience in HR service center or transactional HR work.
• Ability to handle high-volume inquiries with accuracy.
• Strong communication and listening abilities.

Responsibilities

• Responds to service inquiries with timely, accurate replies via selected channels.
• Escalates or resolves requests with HR service center teammates.
• Works with urgency and efficiency for high-volume conditions.
• Identifies roadblocks and shares improvement ideas with management.
• Maintains schedule adherence and reliability in routine tasks.

Skills

Customer service

Communication skills

Active listening

Job description

Abbott in Malaysia seeks an HR concierge professional to deliver transactional HR services with care and efficiency. The role focuses on resolving employee inquiries and guiding colleagues through HR processes, while maintaining accuracy and responsiveness.

You will support managers and staff, collaborate with Global HR Services peers, and contribute to continuous process improvements in a high-volume environment.