Associate, HR Service Center (Pipeline)

Thornton Tomasetti; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

Abbott in Malaysia seeks an HR concierge professional to deliver transactional HR services with care and efficiency. The role focuses on resolving employee inquiries and guiding colleagues through HR processes, while maintaining accuracy and responsiveness.

You will support managers and staff, collaborate with Global HR Services peers, and contribute to continuous process improvements in a high-volume environment.

Qualifications

• Experience in HR service center or transactional HR work.
• Ability to handle high-volume inquiries with accuracy.
• Strong communication and listening abilities.

Responsibilities

• Responds to service inquiries with timely, accurate replies via selected channels.
• Escalates or resolves requests with HR service center teammates.
• Works with urgency and efficiency for high-volume conditions.
• Identifies roadblocks and shares improvement ideas with management.
• Maintains schedule adherence and reliability in routine tasks.

Skills

Customer service

Communication skills

Active listening

Job description

JOB DESCRIPTION:

JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITIES Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands. This is an efficient processor, who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries. The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions. This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.

Responsibilities:

• Responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
• Resolve or escalation requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests.
• Work with a sense of urgency and efficiency appropriate for conditions.
• Identify "Roadblocks" to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
• Meet or exceed standards for both schedule adherence and reliability.
• Incumbent must demonstrate a right attitude towards customer service coupled with good communication skills, accuracy and ability to listen and interpret requests from customers.
• Focus on targeted scope of service with lower complexity and high-volume work i.e. navigation; locating forms; redirects, simple WD transactions like personal data changes or reporting relationships changes.
• Close focus on productivity, focus on concierge service, operational excellence and time management

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

• JOB FAMILY: HR Operations
• DIVISION: CHR Corporate Human Resources
• LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37
• ADDITIONAL LOCATIONS:
• WORK SHIFT: Standard
• TRAVEL: No
• MEDICAL SURVEILLANCE: Not Applicable
• SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.