Computer Technician & Helpdesk Support

ILLEGEAR SDN BHD; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

ILLEGEAR SDN BHD in Kuala Lumpur is seeking a Computer Technician & Helpdesk Support to assist customers with hardware, software, and device issues. You will handle calls and inquiries and provide practical solutions, maintaining professional communication.

You should be collaborative, responsible, and hardworking, with basic hardware and software knowledge. The role involves troubleshooting, repair, and assembly of computer devices across our product line.

Qualifications

• Basic knowledge of computer hardware and software.
• Able to work well in a team.
• Responsible, positive, and hardworking.

Responsibilities

• Handle customer calls, messages, and enquiries professionally
• Provide support on computer products, software, and technical issues
• Troubleshoot, repair, and assembly computer devices

Skills

Hardware basics

Software basics

Job description

Computer Technician & Helpdesk Support role providing technical assistance and customer support on computer products, software, and technical issues.

Key responsibilities

Handle customer calls, messages, and enquiries professionally

Provide support on computer products, software, and technical issues

Troubleshoot, repair, and assembly computer devices

About you

Basic knowledge of computer hardware and software

Responsible, positive, and hardworking

Able to work well in a team

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Computer Technician?
• How much notice are you required to give your current employer?
• How many years' experience do you have in a Helpdesk Support Role?
• Which of the following languages are you fluent in?

Computer Software & Networking 11-50 employees

Malaysia’s first custom laptop brand, ILLEGEAR was established in 2011 in Kuala Lumpur,

Malaysia. ILLEGEAR was among the industry pioneers which helped shape the custom

laptop and gaming computer landscape in Malaysia.

ILLEGEAR’s core business activity includes development, design, customization, sale and

service of customized computer systems as well as related gears and accessories.

Initially specializing in customized gaming laptops, the ILLEGEAR brand has grown and

evolved progressively over the years and is today recognised as one of the leading players

in Malaysia’s high-performance computing sector. ILLEGEAR’s ever-expanding range of

products include customized high-performance gaming laptops, professional laptops,

desktops, gears such as monitors, mice and accessories as well as other premium

collectibles and peripherals.

The company currently operates 3 spacious concept showrooms strategically located in

Kuala Lumpur, Johor Bahru and Penang respectively. From a 1-man operation in its

founding days, ILLEGEAR now employs over 40 professionals and serves over 30,000

customers annually.

ILLEGEAR sets itself apart from the rest with its strictly made-to-order business model

where each system is built from scratch, one at a time, based on each customer’s specific

customisation options. As reflected in its corporate tagline “Engineered for One”,

ILLEGEAR stands by its policy of having every system meticulously crafted by one expert

engineer to best suit one specific user.

ILLEGEAR has also won numerous prestigious plaudits including being recognized as

Malaysia’s No. 1 custom laptop brand, winning over 20 prestigious local and international

awards and has received over 95% positive customer reviews.

Malaysia’s first custom laptop brand, ILLEGEAR was established in 2011 in Kuala Lumpur,

Malaysia. ILLEGEAR was among the industry pioneers which helped shape the custom

laptop and gaming computer landscape in Malaysia.

ILLEGEAR’s core business activity includes development, design, customization, sale and

service of customized computer systems as well as related gears and accessories.

Initially specializing in customized gaming laptops, the ILLEGEAR brand has grown and

evolved progressively over the years and is today recognised as one of the leading players

in Malaysia’s high-performance computing sector. ILLEGEAR’s ever-expanding range of

products include customized high-performance gaming laptops, professional laptops,

desktops, gears such as monitors, mice and accessories as well as other premium

collectibles and peripherals.

The company currently operates 3 spacious concept showrooms strategically located in

Kuala Lumpur, Johor Bahru and Penang respectively. From a 1-man operation in its

founding days, ILLEGEAR now employs over 40 professionals and serves over 30,000

customers annually.

ILLEGEAR sets itself apart from the rest with its strictly made-to-order business model

where each system is built from scratch, one at a time, based on each customer’s specific

customisation options. As reflected in its corporate tagline “Engineered for One”,

ILLEGEAR stands by its policy of having every system meticulously crafted by one expert

engineer to best suit one specific user.

ILLEGEAR has also won numerous prestigious plaudits including being recognized as

Malaysia’s No. 1 custom laptop brand, winning over 20 prestigious local and international

awards and has received over 95% positive customer reviews.

What can I earn as a Computer Technician