Technician - Mobile & Laptop repair (KL/ Selangor)

Machines Sdn Bhd; Selangor; On-site; MYR 28,000 - 42,000; Full time

Job summary

Machines Sdn Bhd, a renowned Apple Premium Reseller and Authorized Service Provider in Malaysia, is seeking a customer-focused service technician. You will diagnose iOS and Mac hardware and software issues, provide frontline support, and coordinate with Apple for service and claims.

You will maintain tools, enter data daily into CRM, and help teammates while upholding our Service Excellence values. The role requires rotation shifts and a proactive attitude toward delivering expert advice to

Qualifications

• Minimum SPM qualification with experience in sales & service.
• Great communication and interpersonal skill.
• Team Player, also able to work independently with minimum supervision.
• Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.
• Good working attitude and working ethics.
• Must be able to work in rotation shifts, even in public holidays.
• Tech Savvy, sufficient knowledge on Apple Products.
• MAC/IOS Tech Certification is an added advantage.

Responsibilities

• Diagnose and resolve customer's iOS/MAC hardware and software issue.
• Provide technical support and troubleshooting assistant to customers.
• Strictly abides Service Excellence Values and Policies set by the company.
• Coordinate with Apple Authorities for service issues and claim processes.
• Build good rapport for the company by handling customer's enquiry and requests carefully and competently.
• Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
• Make sure all documentation, reports and data input to CRM & Others system are completed on daily basis.
• Assist other team members promptly when required.

Skills

iOS troubleshooting

macOS troubleshooting

Customer service

CRM data entry

Hardware and software diagnosis

Team collaboration

Apple product knowledge

Apple hardware tools

Education

SPM qualification

Tools

CRM software

Apple hardware tools

Job description

• Diagnose and resolve customer's iOS/MAC hardware and software issue.
• Provide technical support and troubleshooting assistant to customers.
• Strictly abides Service Excellence Values and Policies set by the company.
• Coordinate with Apple Authorities for service issues and claim processes.
• Build good rapport for the company by handling customer's enquiry and requests carefully and competently.
• Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
• Make sure all documentation, reports and data input to CRM & Others system are completed on daily basis.
• Assist other team members promptly when required.

Requirements

• Minimum SPM qualification with experience in sales & service.
• Great communication and interpersonal skill.
• Team Player, also able to work independently with minimum supervision.
• Proficient in computer hardware/software trouble shooting, experience with IOS/MAC will be an added advantage.
• Good working attitude and working ethics.
• Must be able to work in rotation shifts, even in public holidays.
• Tech Savvy, sufficient knowledge on Apple Products.
• MAC/IOS Tech Certification is an added advantage.

Machines, founded in 2006, has emerged as a prominent Apple Premium Reseller (APR) in Malaysia with a strong commitment to becoming the ultimate destination for Apple enthusiasts. With a burgeoning presence of 70 stores nationwide, we continue to expand our reach and influence in the market.

Our evolution extends beyond retail, as in 2007, we obtained the esteemed designation of an Apple Authorized Service Provider (ASP), further solidifying our dedication to the Apple ecosystem.

The Machines store concept is designed to provide a comprehensive experience for our valued customers. Our stores feature an extensive array of Apple-related accessories, alongside an impressive array of demo units, allowing customers to immerse themselves in the world of Apple technology. Moreover, we take pride in offering the most extensive selection of Apple accessories in Malaysia.

At Machines, we are driven by a passion for Apple products and a commitment to delivering the highest level of service and expertise to our customers. We remain dedicated to being the foremost choice for all things Apple in Malaysia.

Machines, founded in 2006, has emerged as a prominent Apple Premium Reseller (APR) in Malaysia with a strong commitment to becoming the ultimate destination for Apple enthusiasts. With a burgeoning presence of 70 stores nationwide, we continue to expand our reach and influence in the market.

Our evolution extends beyond retail, as in 2007, we obtained the esteemed designation of an Apple Authorized Service Provider (ASP), further solidifying our dedication to the Apple ecosystem.

The Machines store concept is designed to provide a comprehensive experience for our valued customers. Our stores feature an extensive array of Apple-related accessories, alongside an impressive array of demo units, allowing customers to immerse themselves in the world of Apple technology. Moreover, we take pride in offering the most extensive selection of Apple accessories in Malaysia.

At Machines, we are driven by a passion for Apple products and a commitment to delivering the highest level of service and expertise to our customers. We remain dedicated to being the foremost choice for all things Apple in Malaysia.

Machines, founded in 2006, has emerged as a prominent Apple Premium Reseller (APR) in Malaysia with a strong commitment to becoming the ultimate destination for Apple enthusiasts. With a burgeoning presence of 70 stores nationwide, we continue to expand our reach and influence in the market.

Our evolution extends beyond retail, as in 2007, we obtained the esteemed designation of an Apple Authorized Service Provider (ASP), further solidifying our dedication to the Apple ecosystem.

The Machines store concept is designed to provide a comprehensive experience for our valued customers. Our stores feature an extensive array of Apple-related accessories, alongside an impressive array of demo units, allowing customers to immerse themselves in the world of Apple technology. Moreover, we take pride in offering the most extensive selection of Apple accessories in Malaysia.

At Machines, we are driven by a passion for Apple products and a commitment to delivering the highest level of service and expertise to our customers. We remain dedicated to being the foremost choice for all things Apple in Malaysia.