Technician 2, Information Technology

Aitomic Jobs; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Western Digital is seeking a Technician 2, Information Technology in Bayan Lepas, Penang. The role focuses on the complete lifecycle of computer infrastructure management, including installing and configuring hardware, software, systems, networks, and peripherals, with ongoing monitoring and maintenance.

The job requires a Diploma in Computer Science/IT or related field and shift work. Experience in manufacturing is an advantage, and the role emphasizes hands-on technical support both remotely

Qualifications

• Candidate must possess at least a Diploma in Computer Science, Information Technology, Computer Technology, Computer/Telecommunication Engineering or equivalent.
• Shift work required.
• Experience in the manufacturing industry is an added advantage.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and peripherals.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support for computing scope by phone or physical touch.
• Repairing and replacing computer hardware as necessary.

Skills

IT troubleshooting

Hardware debugging

Remote support

On-site support

Education

Diploma in Computer Science/Information Technology/Computer Technology/Computer/Telecommunication Engineering or equivalent

Job description

Short Summary

Technician 2, Information Technology with Western Digital. This IT support role focuses on the complete lifecycle of computer infrastructure management. The position involves installing and configuring hardware, software, systems, networks, and peripherals, along with ongoing monitoring and maintenance of these systems. The core responsibility is providing responsive technical support to end-users through both remote phone…

Key Details

• Position / opportunity: Technician 2, Information Technology
• Organization: Western Digital
• Country / coverage: Malaysia
• Location: Bayan Lepas, Penang, Malaysia
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-01
• Application deadline: Not specified

Description

This IT support role focuses on the complete lifecycle of computer infrastructure management. The position involves installing and configuring hardware, software, systems, networks, and peripherals, along with ongoing monitoring and maintenance of these systems. The core responsibility is providing responsive technical support to end-users through both remote phone assistance and on-site troubleshooting. This is a hands-on technical support position that requires proactive system management and reactive problem-solving to maintain smooth IT operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Installing and configuring computer hardware, software, systems, networks, printers and peripherals Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Providing technical support for computing scope by phone or physical touch Repairing and replacing computer hardware as necessary REQUIRED: Candidate must possess at least a Diploma in Computer Science, Information Technology, Computer Technology, Computer/Telecommunication Engineering or equivalent Shift work required. PREFERRED: Minimum 1-2 years working experience in the related field Preferably entry-level, specialized in IT/Computer Hardware or equivalent Experience in the manufacturing industry will be an added advantage SKILLS: Good knowledge of IT, computer, hardware, and software troubleshooting. #LI-LK1 WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Responsibilities

• This IT support role focuses on the complete lifecycle of computer infrastructure management.
• The position involves installing and configuring hardware, software, systems, networks, and peripherals, along with ongoing monitoring and maintenance of these systems.
• The core responsibility is providing responsive technical support to end-users through both remote phone assistance and on-site troubleshooting.
• This is a hands-on technical support position that requires proactive system management and reactive problem-solving to maintain smooth IT operations.
• ESSENTIAL DUTIES AND RESPONSIBILITIES: Installing and configuring computer hardware, software, systems, networks, printers and peripherals Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests…
• PREFERRED: Minimum 1-2 years working experience in the related field Preferably entry-level, specialized in IT/Computer Hardware or equivalent Experience in the manufacturing industry will be an added advantage SKILLS: Good knowledge of IT, computer…

Requirements / Eligibility

• scope by phone or physical touch Repairing and replacing computer hardware as necessary REQUIRED: Candidate must possess at least a Diploma in Computer Science, Information Technology, Computer Technology, Computer/Telecommunication Engineering or…
• PREFERRED: Minimum 1-2 years working experience in the related field Preferably entry-level, specialized in IT/Computer Hardware or equivalent Experience in the manufacturing industry will be an added advantage SKILLS: Good knowledge of IT, computer…
• #LI-LK1 WD thrives on the power and potential of diversity.
• As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.