Collections Negotiator: Delinquency Resolution & Recovery

CIMB; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

CIMB is seeking a collections professional to perform phone dunning and collect on delinquent accounts using approved scripts. You will handle assignments within process guidelines, aiming to minimize impairment and achieve KPIs.

Key requirements include 2+ years banking/collection experience, proficiency in Bahasa Malaysia and English, and strong negotiation skills; fresh graduates are welcome to apply. You will work in a target-driven environment with rigor and compliance.

Qualifications

• Banking experience is preferred, not less than 2 years.
• Fresh graduates are encouraged to apply.
• Computer literacy – basic MS Word and Excel.
• Proficient in Bahasa Malaysia and English; additional languages are a plus.
• Able to work in a target-driven environment.
• Good communication and negotiation skills.

Responsibilities

• Perform phone dunning activities on delinquent/impaired customers using approved scripts.
• Meet business goals and objectives for collections.
• Ensure portfolio is worked within time targets set by the manager.
• Render full support towards team performance.
• Attend customer inquiries within 24 hours.
• Prepare proposals for Rescheduling & Restructuring, Compromised Settlement, payment proposals, etc.
• Ensure daily, weekly, monthly KPIs are met.
• Initiate timely litigation when required.
• Discuss repayment plans with walk-in customers with the Manager.
• Assist Team Manager on ad-hoc projects.

Skills

Bahasa Malaysia

English

Communication

Negotiation

Target driven

Tools

MS Word

MS Excel

Job description

CIMB is seeking a collections professional to perform phone dunning and collect on delinquent accounts using approved scripts. You will handle assignments within process guidelines, aiming to minimize impairment and achieve KPIs.

Key requirements include 2+ years banking/collection experience, proficiency in Bahasa Malaysia and English, and strong negotiation skills; fresh graduates are welcome to apply. You will work in a target-driven environment with rigor and compliance.