Negotiator, CCO SCR - Secured Collections MY (Contract 1+1 Year)

CIMB; Kuala Lumpur; Sur place; MYR 30 000 - 54 000; Plein temps

Résumé du poste

CIMB is seeking a collections professional to perform phone dunning and collect on delinquent accounts using approved scripts. You will handle assignments within process guidelines, aiming to minimize impairment and achieve KPIs.

Key requirements include 2+ years banking/collection experience, proficiency in Bahasa Malaysia and English, and strong negotiation skills; fresh graduates are welcome to apply. You will work in a target-driven environment with rigor and compliance.

Qualifications

• Banking experience is preferred, not less than 2 years.
• Fresh graduates are encouraged to apply.
• Computer literacy – basic MS Word and Excel.
• Proficient in Bahasa Malaysia and English; additional languages are a plus.
• Able to work in a target-driven environment.
• Good communication and negotiation skills.

Responsabilités

• Perform phone dunning activities on delinquent/impaired customers using approved scripts.
• Meet business goals and objectives for collections.
• Ensure portfolio is worked within time targets set by the manager.
• Render full support towards team performance.
• Attend customer inquiries within 24 hours.
• Prepare proposals for Rescheduling & Restructuring, Compromised Settlement, payment proposals, etc.
• Ensure daily, weekly, monthly KPIs are met.
• Initiate timely litigation when required.
• Discuss repayment plans with walk-in customers with the Manager.
• Assist Team Manager on ad-hoc projects.

Connaissances

Bahasa Malaysia

English

Communication

Negotiation

Target driven

Outils

MS Word

MS Excel

Description du poste

Responsible for performing collection dunning to customers with the aid of Collection tools and scripting to minimize flow through, delinquency and impairment in achieving the business objectives.

Key Responsibilities *

Business Performance and Management

• Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
• Successfully work on accounts as per guideline requirements set in collection system.
• Ensure the portfolio assigned are attempted within the stipulated time set by manager
• To manage portfolio appropriately towards target setting.
• To render full support towards team performance
• All customers enquiries are to be attended within 24 hours
• Prepare proposal for Rescheduling &Restructuring (R&R), Compromised Settlement, payment proposal & etc.
• Ensure daily, weekly, monthly KPIs are met
• Ensure timely litigation are instituted.
• Provide workable resolution to customers enquiries
• To attend walk-in customers (with the Manager’s presence) to further discuss on repayment plan
• Avoid Operational Losses
• Assist Team Manager on any ad-hoc projects

People Management

• Liaise with Manager on customers’ issues.

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.
• With relevant Collection and Recovery experience
• Banking Experienced not less than 2 years
• Fresh graduates are encouraged to apply
• Computer literacy – basic MS Words and Excel
• Candidates with experience in Collections, Recovery, Call Centre, Customer Service, Telemarketing, Telesales, or Banking Operations will have an added advantage.
• Able to work in a target-driven environment
• Proficient in Bahasa Malaysia and English. Ability to communicate in additional languages and dialects is an added advantage
• Good communication and negotiation skills.