Collections & Recovery Specialist

OCBC Group; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive benefits

Job summary

OCBC Group in Malaysia seeks a collections professional to perform calls, monitor portfolios, and negotiate repayment plans. You will assess repayment capacity, liaise with internal teams, and ensure adherence to regulatory standards.

The role requires 1–3 years in collections or related banking services, with strong communication, analytical, and follow-up skills. A diploma or degree in business/finance is preferred.

Qualifications

• Diploma/Degree in Business, Finance, or related field.
• 1–3 years of experience in collections, recovery, or customer service (banking preferred).
• Good communication, negotiation, and interpersonal skills.
• Detail-oriented with strong follow-up discipline.
• Ability to manage a portfolio of accounts independently.
• Ability to work under pressure and meet targets.
• Basic knowledge of collections, recovery processes, and regulatory requirements.
• Good analytical and problem-solving skills.
• Proficient in MS Excel and basic reporting tools.
• Team player with a positive attitude and willingness to learn.
• Experience in SME/Business Banking/Mortgage collections would be an added advantage.

Responsibilities

• Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts.
• Monitor assigned portfolio and follow up on delinquent accounts to ensure timely recoveries.
• Achieve individual collection KPIs and targets.
• Handle customer enquiries and negotiate repayment plans.
• Review customers' repayment capacity and recommend appropriate recovery actions.
• Liaise with internal stakeholders on delinquent accounts.
• Escalate complex cases to supervisor where required.
• Ensure compliance with internal policies and regulatory requirements.
• Maintain accurate records and update systems timely.
• Assist in reporting and tracking of collection performance.
• Participate in process improvement initiatives and projects where required.
• Perform other duties and responsibilities assigned by Management.

Skills

Communication skills

Negotiation

Interpersonal skills

Detail-oriented

Portfolio management

Education

Diploma or Degree in Business/Finance

Tools

MS Excel

Job description

OCBC Group in Malaysia seeks a collections professional to perform calls, monitor portfolios, and negotiate repayment plans. You will assess repayment capacity, liaise with internal teams, and ensure adherence to regulatory standards.

The role requires 1–3 years in collections or related banking services, with strong communication, analytical, and follow-up skills. A diploma or degree in business/finance is preferred.