Credit Recovery & Collections Specialist

Lion Group; Kuala Lumpur; On-site; MYR 67,000 - 95,000; Full time

Job summary

Lion Group in Kuala Lumpur is seeking a debt collection officer to manage delinquent accounts and negotiate repayment plans. You will review high-risk accounts, maintain accurate customer records, and guide junior collectors while ensuring compliance and professional calls.

The role requires 2+ years in debt collection or related fields, strong Bahasa Malaysia, and good English. You will work on-site with the team, document interactions, and contribute to improving recovery outcomes.

Qualifications

• Must have SPM/Diploma/Degree in any field.
• At least 2 years in debt collection, credit control, or customer service.
• Bahasa Malaysia proficiency; English is a plus.

Responsibilities

• Debt Recovery & Negotiation: Contact customers, negotiate repayment plans, and ensure timely collections.
• Account Analysis: Review delinquent/high-risk accounts, prepare reports, and recommend resolutions.
• Customer Records & Documentation: Update contact details, maintain accurate records, and document all interactions.
• Customer Engagement: Handle escalations, phone complaints, and guide junior collectors; assist walk-in customers when required.
• Quality Assurance: Ensure professional, compliant, and effective collection calls.

Skills

Debt collection

Negotiation

Customer service

Account analysis

Communication

Education

SPM/ Diploma/ Degree

Job description

Lion Group in Kuala Lumpur is seeking a debt collection officer to manage delinquent accounts and negotiate repayment plans. You will review high-risk accounts, maintain accurate customer records, and guide junior collectors while ensuring compliance and professional calls.

The role requires 2+ years in debt collection or related fields, strong Bahasa Malaysia, and good English. You will work on-site with the team, document interactions, and contribute to improving recovery outcomes.