Negotiator, CCO SCR - Secured Collections MY | Contract 1+1 Year

CIMB Bank Berhad; Kuala Lumpur; Sur place; MYR 50 000 - 100 000; Plein temps

Résumé du poste

CIMB Bank Berhad is seeking a Negotiator, CCO SCR for Secured Collections in Malaysia under a 1+1 year contract. The role focuses on dunning, repayment plan discussions, and maintaining key performance indicators within a regulated collections framework.

Ideal candidates have banking experience or exposure, strong communication and negotiation skills, and proficiency in Bahasa Malaysia and English. Fresh graduates are welcome to apply, with opportunities to advance in a large ASEAN financial

Qualifications

• Banking experience or exposure preferred.
• Fresh graduates are encouraged to apply.
• Proficient in Bahasa Malaysia and English; additional languages a plus.

Responsabilités

• Perform phone dunning and collections to minimize delinquency.
• Follow approved collection scripts and guidelines to meet targets.
• Attend to customer inquiries within 24 hours.
• Prepare proposals for Rescheduling & Restructuring and settlements.
• Meet daily, weekly, and monthly KPIs; initiate timely litigation when needed.
• Support team performance and handle walk-in discussions on repayment plans.

Connaissances

Communication skills

Negotiation

Bahasa Malaysia

English

Outils

MS Word

MS Excel

Description du poste

Negotiator, CCO SCR - Secured Collections MY | Contract 1+1 Year

Responsible for performing collection dunning to customers with the aid of Collection tools and scripting to minimize flow through, delinquency and impairment in achieving the business objectives.

Key Responsibilities *

Business Performance and Management

Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.

Successfully work on accounts as per guideline requirements set in collection system.

Ensure the portfolio assigned are attempted within the stipulated time set by manager

To manage portfolio appropriately towards target setting.

To render full support towards team performance

All customers enquiries are to be attended within 24 hours

Prepare proposal for Rescheduling &Restructuring (R&R), Compromised Settlement, payment proposal & etc.

Ensure daily, weekly, monthly KPIs are met

Ensure timely litigation are instituted.

Provide workable resolution to customers enquiries

To attend walk-in customers (with the Manager's presence) to further discuss on repayment plan

Avoid Operational Losses

Assist Team Manager on any ad-hoc projects

People Management

Liaise with Manager on customers' issues.

Regulatory Compliance

Ensure satisfactory rating on all audit reviews.

Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.

Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

With relevant Collection and Recovery experience

Banking Experienced not less than 2 years

Fresh graduates are encouraged to apply

Computer literacy – basic MS Words and Excel

Candidates with experience in Collections, Recovery, Call Centre, Customer Service, Telemarketing, Telesales, or Banking Operations will have an added advantage.

Able to work in a target-driven environment

Proficient in Bahasa Malaysia and English. Ability to communicate in additional languages and dialects is an added advantage

Good communication and negotiation skills.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Negotiator?

Banking & Credit More than 10,000 employees

CIMB is one of ASEAN's leading banking groups and Malaysia's second largest financial services provider, by assets. Listed on Bursa Malaysia via CIMB Group Holdings Berhad, it had a market capitalisation of approximately RM81.6 billion as at 31 March 2026. It offers consumer banking, commercial banking, wholesale banking, transaction banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present across ASEAN in Malaysia, Indonesia, Singapore, Thailand, Cambodia, Vietnam and the Philippines. Beyond ASEAN, the Group has market presence in China, Hong Kong and UK.